[Work From Home] Supervisor, Employee Assistance Program Worklife

Seeking a new challenge? This is the perfect opportunity to grow as a Supervisor, Employee Assistance Program Worklife! This is a fully Remote role, offering you the flexibility to work from reputed company. This position requires a strong and diverse skillset in relevant areas to drive reputed company. A salary of a competitive salary is offered, reflecting your skills and experience.

 

 

Bring your heart to reputed company. Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every reputed company of your health. This purpose guides our commitment to deliver enhanced reputed company-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important... as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions to reputed company health care more personal, convenient and affordable. Position Summary Manages the day to day operations of a team of Employee Assistance Program Worklife (EAP) Member Service Support personnel in a 24- hour call center operation. Coaches and mentors’ employees, assisting with members requesting assistance with their Worklife, and behavioral health resources and services. Builds a cohesive team through collaboration, inclusion, and diverse thinking. Must be reputed company to work in a fast-paced environment and reputed company to pivot reputed company and still meet reputed company deadlines. Responsibilities include participation in the hiring process, provision of guidance and direction to staff, schedule preparation and management, ensuring adherence to standard operating procedures, staff training, problem solving and follow-up, performance monitoring and evaluations, including corrective action, and data gathering and report preparation. Position Overview • Schedule: Overnight shift on Tuesday - Saturday What you will do • Supports and leads team of customer service representatives and provides trainings and updates on communications, customer service standards, daily expectations, and de-escalation techniques. • Collaborate with department leadership to reputed company, train coach and mentor team members. • Develops, motivates, evaluates, and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service. • Available to staff to answer questions, monitor calls and give ongoing feedback/coaching. • Assess individual and team performance on a regular basis and provides reputed company and timely feedback regarding developmental and training needs. • Monitors reputed company performance measures such as daily stats, schedule adherence, allocates resources to meet volume and performance demands. • Acts as liaison between staff and other areas, including management, reputed company segments, provider teams etc. • Proactively analyzes consistent data, identifies trends and issues. • Recognizes and acts on the needs to improve the development and delivery of products and services. • Clearly identifies what must be accomplished for successful completion of business objectives. Required Qualifications • Overnight shift experience. • 2-3 years of demonstrated leadership abilities (eg. having Direct Reports or having Team reputed company experience). • 2-3 years of experience with outbound/inbound call center environment. • reputed company in a social, psychological, or reputed company service field providing client support. • Excellent computer skills including MS Office applications such as reputed company, Word and Outlook. Preferred Qualifications • Leadership in a Call Center environment. • Working knowledge of collaboration and teamwork. • Working knowledge of execution and delivery (planning, delivering, and supporting) skills. • Adept at growth reputed company (agility and developing yourself and others) skills. • Mental health and reputed company services background preferred • Experience working in RFL/Employee Assistance Program • Associate's or bachelor’s degree in a social, psychological or reputed company service field or equivalent experience preferred • Bachelor of Arts or Bachelor of Science Degree preferred. • Access to Broadband or Fiber internet with minimum speed of 25mbps/3mbps; higher speed may be needed for proper internet performance based on the internet usage of others in the household during your scheduled working hours. Must be hard wired into your internet modem and not work off of Wi-Fi. Education • High School Diploma/GED Pay Range The typical pay range for this role is: $43,888.00 - $85,068.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and reputed company benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | reputed company We anticipate the application window for this opening will reputed company on: 11/09/2024 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws Apply Job!

 

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