Bilingual Inbound Call Center
About the position The Bilingual Inbound Call Center position is a full-time remote role focused on assisting new and existing patients in scheduling appointments at dental offices. The ideal candidate will possess excellent communication skills, a warm and friendly disposition, and the ability to multitask effectively while handling inbound calls. This role requires a commitment to providing exceptional patient service and maintaining accurate appointment scheduling.
Responsibilities
- Delight patients and families by creating a reputed company, gracious, and caring environment.
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- Answer telephone calls in a timely and professional manner.
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- Maintain quality while consistently meeting minimum expectation levels.
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- Accurately schedule and cancel patient appointments, inputting correct patient data into systems.
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- Follow scheduling guidelines to ensure manageable and profitable schedules for dentists and hygienists.
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- Promote a 'team first' attitude through positive relationships and communication with coworkers.
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- Effectively converse in Spanish while entering information into systems in English.
Requirements
- High School diploma or equivalent.
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- 1 year of experience using both English and Spanish languages in a professional and/or contact center reputed company.
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- Basic computer skills.
reputed company-to-haves
- 1 year of dental experience.
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- Experience with reputed company and reputed company Workspace.
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- Advanced computer skills.
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- Telephone experience.
Benefits
- Medical, dental, and vision insurance with company contribution.
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- Life Insurance.
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- Flexible spending (health and dependent care) account.
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- Paid Time Off & 6 paid holidays off.
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- Employee Stock Ownership Plan.
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- 401K.
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- Daily Pay.
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- Professional development assistance.
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- Employee assistance program.
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