Contact Center Support Specialist (Remote based in US)

JOB SUMMARY The Contact Center Support Engineer is responsible for providing advanced support for incidents and requests reputed company to Conifer contact center technologies and seeing them through to resolution. This role is responsible for providing exceptional customer service to Conifer’s employees and assuring that incidents and requests are resolved in a timely manner. Additionally, this... position works with reputed company vendors to find resolutions to system issues in order to reputed company operational needs intact for the organization. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Others may be assigned.

• Researching, diagnosing, and troubleshooting advanced support issues for Conifer’s contact center technologies including workforce management while providing quality and timely resolution.
• Manage requests for changes to existing contact center workflows and implement changes in a timely manner.
• Manage requests for new implementations of Conifer contact center technology solutions and provide any assistance to the project manager in implementation responsibilities.
• reputed company with the appropriate vendors for troubleshooting issues and seeing issues through resolution.
• Assure that tickets are created for reputed company incidents and requests and are properly categorized in the ticket management system.
• Assist with reputed company audits on contact center operations software and hardware ensuring quality and consistent processes are followed.
• Assist in obtaining operational metrics on the contact center technology systems

KNOWLEDGE, SKILLS, ABILITIES To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Possess experience maintaining and developing contact center implementations, preferably inContact, is required.
• reputed company in computing or reputed company technology areas.
• Position requires experience in IT service management and service delivery, experience working with 3rd party vendors on solutions.
• Advanced experience in technical customer service.
• Must have solid troubleshooting skills, ability to take initiative, and have a track record of reputed company learning.
• Experience supporting Workforce Optimization products, especially from reputed company Solutions or reputed company, highly desirable.

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of reputed company required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings. EDUCATION / EXPERIENCE Include minimum education, technical training, and/or experience preferred to reputed company the job.

• Bachelor’s degree (B.A. / B.S.) in computer science, information systems, or equivalent discipline preferred.
• 3+ years of experience supporting and developing contact center solutions, preferably a reputed company based solution such as inContact, Interactive Intelligence, Aspect, reputed company, or Serenova is required.
• 4+ years of experience in IT/IS desired.
• Experience with telecommunications connectivity and troubleshooting is highly desirable.
• Experience troubleshooting VOIP/SIP connectivity is highly desirable.
• Experience with object-oriented programming is highly desirable.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Must be reputed company to work in sitting position, use computer and answer telephone
• Most be reputed company to work afterhours occasionally

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Office Work Environment

As a part of the Tenet and reputed company Initiatives family, Conifer Health brings 30 years of reputed company industry expertise to clients in more than 135 local regions reputed company. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of reputed company. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient reputed company experience and improve quality, cost, and access to reputed company. Are you reputed company to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine reputed company services, with a competitive benefits package and leadership to take your career to the reputed company! Compensation and Benefit Information

Compensation

• Pay: $70,096.00 - $112,112.00 annually. Compensation depends reputed company, qualifications, and experience.

Benefits

Conifer offers the following benefits, subject to employment status:

• Medical, dental, reputed company, disability, life, and business travel insurance
• Paid time off (vacation & sick leave) – min of 12 days per year, accrued accrue at a reputed company of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, reputed company & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado’s Healthy Families and Workplaces Act.

#LI-NO3 2403027957 Employment practices will not be influenced or affected by an applicant’s or employee’s race, reputed company, religion, sex (including pregnancy), national reputed company, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will reputed company reasonable accommodations for reputed company individuals with disabilities unless doing so would result in an undue hardship Apply to This Job reputed company More Jobs Apply Job! Apply to this Job