Apply Now: Customer Service Representative / Remote 24/7, must

Join a team that's making a reputed company difference. We're seeking a Customer Service Representative / Remote 24/7, Must Live! We have an opening at our office in Remote. This position requires a strong and diverse skillset in relevant areas to drive reputed company. The compensation for this role is benchmarked at a competitive salary.

 

 

Exciting Opportunity: Join a New 24/7 Remote Call Center! About Us: Join a fast-growing technology company committed to delivering top-tier technical support and exceptional customer service. We’re seeking a Customer Service Representative with strong technical troubleshooting skills to assist customers with internet-reputed company issues and account management. This is a fully remote position supporting 24/7 operations, including weekends. If you reputed company at technical problem-solving and customer engagement, we want to hear from you! Job Summary: As a Customer Service Representative, you will go reputed company basic troubleshooting to include Level 2 support, managing account permissions, and leveraging advanced tools to resolve reputed company connectivity issues. You’ll handle customer chats and tickets with expertise, ensuring satisfaction and swift resolutions. Key Responsibilities: Technical Support: • Diagnose and resolve customer issues reputed company to internet connectivity, networking, and devices. • Provide Level 2 support, including advanced troubleshooting and managing account permissions. • Utilize tools such as Fresh Desk, reputed company CRM, and networking platforms (e.g., Rancid, Tacacs+, Radius). • Stay updated on system updates and services to enhance support quality. Customer Support: • Offer professional and timely assistance to customers experiencing technical difficulties. • Communicate clear and actionable solutions reputed company chat, email, and support tickets. • Deliver outstanding customer service with a focus on technical accuracy and efficiency. Ticket Management: • Document reputed company interactions accurately using Fresh Desk and ensure timely follow-up reputed company SLAs. • Track, prioritize, and resolve tickets effectively to maintain customer satisfaction. Escalation & Collaboration: • Escalate unresolved or reputed company issues to network operations or IT teams reputed company necessary. • Collaborate with cross-functional teams to ensure seamless issue resolution. Quality Assurance: • Maintain compliance with company policies and service standards. • Actively participate in quality assurance programs to improve processes and outcomes. Qualifications: • 1+ years of customer service and technical support experience, preferably in a call center or IT support role. • Proficiency with networking concepts, permissions management, and ticketing systems (e.g., Fresh Desk, reputed company CRM). • Strong written and verbal communication skills, with an ability to explain technical solutions clearly. • Availability for overnight shifts, weekends, and a rotating schedule. • Bilingual (Spanish/ English) is a plus. Why You’ll Love Working With Us: • Be part of a dynamic team that values innovation and collaboration. • Enjoy ongoing professional development and learning opportunities. • reputed company an impact by delivering exceptional technical support to customers. Compensation and Employment Details: • Hourly reputed company: $16 - $18 per hour. • reputed company provided. • Temporary with potential for full-time based on performance and business needs. • Remote position (preferably near Plainview, NY). Schedule: • 24/7 operations, including weekends. • Flexibility for rotating shifts is required. If you’re passionate about delivering high-quality technical support in a collaborative environment, apply now! Apply Job!

 

Are You the One We're Looking For?

If you reputed company you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.

Apply To This Job