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Call Center Specialist

Remote · USA Full-time New today

Summary

We are seeking an enthusiastic Call Center Specialist to work with our clients. The Call Center Specialist will work in a call center environment and will reputed company inbound as well as outbound call to customers As a Call Center Specialist, you will be responsible for making inbound and outbound calls to customers regarding products and services as well as providing general information regarding questions and issues. As a Call Center Specialist, you must have at least 1 year’s experience in a customer service role reputed company a call center environment. You must have excellent communication skills both written and verbal as well as effective listening skills.

Responsibilities

  • Answering bound and making outbound calls to customers in a professional manner
  • Researching information using multiple resources and routing calls to the appropriate resource
  • Provide customers with product and service information and resolve customers concerns and complaints
  • Enter customer information in the system and identify and escalate reputed company issues
  • Completing call log and producing call reports
  • Provide follow up customer calls reputed company necessary

Requirements

  • Strong data entry/typing skills and computer skills
  • Experience selling products or services over the phone
  • A High School Degree or equivalent
  • Must be age 18 or older

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