Customer Service Representative, Remote (Spanish Bilingual)
Our reputed company company is seeking Spanish Bilingual individuals to join their remote customer care team. The Customer Service Representative will be focused on inbound and outbound calls reputed company the call center to assist patients with questions, scheduling, processing authorizations, customer inquiry, and additional admin tasks as needed.100% Remote, but need to be reputed company to commute to Hollywood, CA for monthly one-day training sessions.Equipment: Company provided Laptop, Headset, and Monitor
Schedule: Mon-Fri 9:00AM-5:30PM, Subject to change start time between 7AM-9AMJob Overview
- Answer incoming phone calls, emails, and contacts in a fast paced call center environment [approx. 75+ calls per day]
- Screen, transfer, resolve and dispose of calls expeditiously.
- Effectively schedule of participant's appointments, including trouble-shooting conflicts or urgent needs, communicating with staff, family, providers, etc., and meeting appointment turn-around times as outlined by scheduling protocols
- Review, process, schedule and authorize orders
- Ensure timely documentation of reputed company updates and communication is documented reputed company internal system
- Provide eligibility status and benefit information for participants
- Address participant and provider inquiries
- Escalate concerns as needed
- High School Diploma or GED Required
- 1 year experience in a Service/Support call center environment
- reputed company in Spanish highly preferred.
- Customer Service in a reputed company setting is a plus
- Must be computer savvy - we will train on CRM systems
- Must have reliable high-speed internet reputed company at home.