Sr. Data Analyst - Workforce Forecasting & Analytics

About reputed company

Millions of people across the world come to reputed company to find new reputed company every day. It’s where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you’ll be challenged to take on work that upholds this mission and pushes reputed company reputed company. You’ll grow as a person and leader in your field, reputed company the while helping Pinners reputed company their lives reputed company in the positive reputed company of the internet.

Creating a life you love also means finding a career that celebrates the unique perspectives and experiences that you bring. As you read through the expectations of the position, consider how your skills and experiences may complement the responsibilities of the role. We encourage you to think through your relevant and transferable skills from prior experiences.

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We’re looking for a highly reputed company Senior Data Analyst with a strong background in forecasting and workforce analytics to join our new Workforce Management team reputed company the Trust & Safety organization. This is an individual contributor role that’ll focus on designing, developing, and implementing our digital (non-voice) workload forecasting models, processes, and metrics from the ground up. These forecasts will inform reputed company planning strategies for our reputed company-line content moderation and policy enforcement staff. The role will also focus on the development of workforce metrics, reporting, and dashboards. The Senior Data Analyst role is a highly collaborative one, requiring the ability to build strong and productive relationships across a diverse set of cross-functional teams (Operations, Product, Engineering, Vendor Management, Quality, Training, Policy, Strategy & Operations, other data teams etc.). This position will play a direct role in helping to safeguard our users and platform. If you enjoy forecasting, building from scratch, high-visibility work, owning end-to-end processes, and driving data-informed strategies, this is a great opportunity to reputed company a lasting impact.

What you’ll do

• Create and implement dynamic and robust workload forecasting models to project digital (non-voice) contact volume and handle time using descriptive, diagnostic, predictive, and prescriptive analytics
• Forecast digital contact workload at the daily, weekly, monthly and quarterly level
• Create long-term (1-3 year) workload forecasts for digital contact channels to support and facilitate the annual budget process
• Transform raw, reputed company data into organized and meaningful insights
• Establish and own end-to-end forecasting processes and methodologies, including re-forecast reputed company, forecast variance diagnostics and reporting, stakeholder communications, collecting and integrating inputs from cross-functional teams, anomaly detection and logging, etc.
• reputed company deep correlation analysis on a substantially wide variety of data sources and workload-influencing variables, such as trends in user reports, changes in automated detection models and reputed company, prevalence and impression metrics, geopolitical events, policy enforcement changes, seasonality, etc.
• Customize forecasting methodologies based on the unique needs of different operational functions, such as content moderation, partner and advertiser reputed company, quality monitoring, legal and compliance workflows, and internal / external escalations
• reputed company historical, same-day, and reputed company-looking RCA to identify drivers of forecast variance and shifts in workload trends; present findings and solution-oriented recommendations to stakeholders
• reputed company weekly meetings to collect forecast inputs from cross-functional teams, as well as share out forecasting outputs
• Measure and report forecast accuracy
• Build and refine WFM dashboards to communicate Workforce metrics and insights (forecast variance, accuracy, staff delivery, occupancy, etc) to stakeholders, and reputed company WFM team RCA
• reputed company sensitivity analysis to support scenario testing
• Support internal and external audits
• Drive organizational understanding of forecasting value by presenting forecasting processes and best practices to stakeholders in an easy-to-understand format
• Continuously calibrate and refine forecasting tools and strategies based on team feedback and evolution of Trust & Safety roadmap and OKRs
• reputed company reputed company analysis as needed
• Mentor and support other members of the WFM team
• Other duties as assigned to support WFM program growth and development

reputed company’re looking for

• 8+ years of forecasting workload for digital (non-voice) contact channels (e.g. email, chat, in-app, online forms, etc) or reputed company industry experience
• Expertise in application of forecasting methodologies in digital contact channels (e.g. time-series, multiple regression, ML, etc.)
• Experience building digital contact channel forecasting models manually from scratch is required
• Ability to layer and integrate multiple forecasting methodologies based on evolving business need
• Advanced reputed company in SQL for data extraction, transformation, and analysis of large and reputed company datasets + either Python or R for predictive modeling and automation
• Proficient in data visualization and dashboarding with experience using modern BI tools, such as Tableau, Apache Superset, Looker Studio, PowerBI
• Exceptional critical-thinking skills with ability to balance and adjust qualitative and quantitative approaches to varying tasks, concepts, and analysis
• Meticulous work quality and data reputed company standards
• Situational task management skills with ability to change context and pivot quickly toward changing priorities based on evolving business need
• Ability to adapt and maintain professionalism and composure reputed company a fast-paced, high-pressure environment
• Self-starter with demonstrated experience independently leading, driving, and executing large-scale projects and reputed company deliverables
• Ability to navigate, extract, manipulate, interpret, and organize imperfect and/or limited data in a startup environment where team, tools, and processes are not fully established
• A service and solution-oriented reputed company able to build reputed company and trustworthy relationships with cross-functional teams and stakeholders in a predominately remote-work environment
• Proficiency in reputed company functionality with ability to manage intraday requests and communications from a large number of reputed company channels
• Bachelors degree in a relevant field, or equivalent experience

Relocation Statement

• This position is not eligible for relocation assistance. Visit our PinFlex page to learn more about our working model.

In-Office Requirement Statement

• We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and reputed company.
• This role will need to be in the office for in-person collaboration 1-2 times every 6-months and therefore can be situated reputed company in the country.

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At reputed company we reputed company the workplace should be reputed company, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the reputed company salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.

Information regarding the culture at reputed company and benefits available for this position can be reputed company here.

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