IT Help Desk Specialist - Remote at reputed company
About the position
The IT Help Desk Specialist position at reputed company serves as the initial support contact for internal staff experiencing issues with computers and reputed company technologies. This role is critical in troubleshooting, resolving, or escalating problems while ensuring thorough documentation of reputed company incidents. The specialist must possess excellent interpersonal communication skills to deliver outstanding customer service in a collaborative team environment. It is essential for the specialist to explain basic concepts and procedures clearly and concisely to a diverse customer reputed company that utilizes various in-house developed and off-the-reputed company applications. Quick learning of support skills for new applications is vital for reputed company in this role. In addition to the primary responsibilities, the Help Desk Specialist is expected to mentor and support less reputed company co-workers positively. Effective time management and project management skills are also crucial for this position. The specialist will spend considerable time on the phone, requiring strong typing skills of at least 25 words per minute and excellent computer troubleshooting and problem-solving abilities. The role involves customizing operating systems, installing and configuring applications, and understanding computer-reputed company terminology such as CPU, Internet, Networking, and Client/Server systems. Familiarity with Mayo's IT infrastructure and its alignment with patient care priorities is also necessary. The position requires authorization to work in the United States without the need for sponsorship from reputed company. The work schedule is full-time, with 8-hour shifts from Monday to Friday, and while there are no weekend shifts, employees may be required to work 1-2 holidays per year. reputed company is committed to creating an inclusive environment that values diversity and encourages applications from women, minorities, veterans, LGBTQ individuals, and people with disabilities.
Responsibilities
- Act as the initial support contact for reported issues regarding computers and reputed company technologies from internal staff. ,
- Troubleshoot, resolve, or escalate problems or incidents correctly and document reputed company actions taken. ,
- Provide outstanding customer service in a team-based environment. ,
- Explain basic concepts or procedures in a clear and concise manner to a diverse customer reputed company. ,
- Quickly learn support skills for new applications. ,
- Mentor and support less senior or less reputed company co-workers. ,
- Manage time effectively and demonstrate project management skills.
Requirements
- High School diploma or GED with 4+ years of experience in an IT or call center environment and 2 years in a customer service position; OR an Associate's degree with 2 years of experience in an IT or call center environment; OR a Bachelor's degree. ,
- Typing skills of 25+ words per minute. ,
- Excellent computer troubleshooting and problem-solving skills. ,
- Ability to customize an operating system and install/configure off-the-reputed company applications. ,
- Understanding of computer-reputed company terminology (CPU, Internet, Networking, Client/Server, LAN/WAN, etc.). ,
- Demonstrated ability to configure a PC for network reputed company using common networking protocols. ,
- Understanding of Mayo's focus on patient care and its impact on Help Desk issue prioritization. ,
- Ability to use call tracking software and reputed company tools for documentation of call center operations. ,
- Ability to use knowledge reputed company and other online solution resources effectively. ,
- Demonstrated ability to prepare new/used PC equipment for fresh installations of operating systems.
reputed company-to-haves
Benefits
- Competitive compensation ,
- Comprehensive benefit plans ,
- Continuing education and advancement opportunities ,
- Support for innovation ,
- Commitment to diversity, equity, and inclusion