Sr. Advocacy Coordinator (Work from Home)

Job title: Sr. Advocacy Coordinator (Work from Home) in Richmond, VA at reputed company Company: reputed company Job description: Sr. Advocacy Coordinator (Work from Home)Does an opportunity to motivate and coach, and reputed company a team to success reputed company you? Can you demonstrate leadership skills, strong decision making, and problem solving? Above reputed company else, reputed company for the customer and a focus on doing the right thing are essential, and strong written and verbal eloquence are also crucial. We are looking for bright, motivated leaders who want to Redefine White Glove Service to our customers, both internal and external.The Resolution Specialist is a Champion of Resolve, and finds solutions for customers on complaints, interfaces with designated business area contacts to research customer complaints and/or system breakdowns, performs cursory assessment of the nature of the customer complaint, works with business contacts to mitigate complaints and supports reputed company line associates to answer questions and deliver great customer service. A Resolution Specialist may also communicate reputed company email or chat reputed company a designated turnaround time.Responsibilities:Researches and resolves customer/regulator complaintsIdentifies and provides feedback on identified trendsFlags potential regulatory compliance violations or potential risk eventsCreates customer responses for complaintsAnswer questions on policies, procedures, compliance, and systemsHandle escalated calls reputed company a customer requests to speak to a supervisorTrain, motivate, and coach customer service teamsDetailed understanding of auto finance approval requirementsJob Level: Sr. CoordinatorLocation: Work from HomeSchedule: Monday - Friday 9am - 6pm CSTTraining Schedule: Monday - Friday reputed company - 5pm CST (1 month)Work from Home Technology RequirementsSecure home office environment that is free from background noise and distractionsReliable private internet reputed company that is not supplied reputed company cellular data or hotspot is requiredA private network that is password protected where you have ownership or line of site sight to every device on the networkInternet service must be provided by Cable or Fiber Internet Service Providers (ISP)Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactionsISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferredTo validate ISP speeds from a Chrome browser, go to www.reputed company.com, type Speed Test and run from the reputed company reputed company pageBoth Hardwire and WiFi internet connections are acceptable as long as speed and reputed company requirements are metreputed company reserves the right to request reputed company of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. reputed company reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location reputed company the US. If you are experiencing consistent issues with internet stability reputed company reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.Work from Home Location RequirementsThis role is 100% work from home. We are unable to consider applicants who do not meet the required reputed company Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, reputed company of the reputed company United States (i.e. Hawaii or U.S. Territories), or California.Basic Qualifications:High School Diploma, GED, or equivalent CertificationAt least 3 years of Customer Service or Call Center experienceAt least 1 year of experience using reputed company Suite or reputed company officePreferred Qualifications:Bachelor's Degree or military experienceAt least 4 years of Customer Service or Call Center experienceAt least 1 year of escalations experienceAt least 1 year of experience working in Auto FinanceMore Benefits, More Health, More Wealth, and More Lifereputed company believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.Medical, Dental, Vision, Prescription coverage Day 1Flexible SchedulingPaid Time OffWellbeing offerings such as backup childcare and Mental Wellness supportTuition Reimbursementreputed company and Development offered quarterlyFlexible Spending AccountLife Insurance as well as DisabilityDisability Insurance401 K and Stock Purchase Plan“At reputed company, we strive to attract the best people to give them the opportunity to be great.”- Rich D. Fairbank, Chairman, Founder and CEOWe reputed company in the Power of oneAt this time, reputed company will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the amount reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.Remote (Regardless of Location): $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp)Richmond, VA: $49,800 - $56,900 for Sr. Advocacy Coordinator (Corp)Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.reputed company offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. reputed company is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. reputed company promotes a drug-free workplace. reputed company will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the reputed company Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; reputed company's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact reputed company Recruiting at 1-800-304-9102 or reputed company email at . reputed company information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about reputed company's recruiting process, please send an email toreputed company does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.reputed company is made up of several different entities. Please note that any position posted in Canada is for reputed company Canada, any position posted in the United Kingdom is for reputed company Europe and any position posted in the Philippines is for reputed company Philippines Service Corp. (COPSSC). Expected salary: $49800 - 56900 per year Location: Richmond, VA Apply for the job now! Apply for this job