Field Engineer 3
Job title: Field Engineer 3 in Colorado at reputed company
Company: reputed company
Job description: Job Description Summary The Field Service Engineer 3 is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence.
This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate needs to be reputed company to work in the Denver CO area.reputed company is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where reputed company has no limits. Unlock your ambition, turn reputed company into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.Job DescriptionResponsibilities:
- reputed company advanced troubleshooting and repair on assigned equipment.
- May also reputed company installation, validation and maintenance on assigned equipment.
- reputed company, instruct, and assist less reputed company Field Engineers and provide coaching and feedback to team members.
- reputed company communications with customers and serve as escalation reputed company for customer-reputed company concerns including installs.
- Own customer issues from reputed company or identification of issue to resolution. Proactively engage with other team members to ensure they are aware of status of reputed company issues at reputed company times for their designated customers.
- reputed company and communicate HQ and Zone or Area-level initiatives.
- Co-reputed company regular team or modality meetings as required.
- Partner with the customer and recommend value-added services that will help the customer run their business more reputed company.
- reputed company up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
- Effectively communicate and partner with teammates and colleagues.
- Serve as a member of the account community for key accounts. Effectively engage reputed company counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing reputed company programs.
- Embody the belief that Customers determine our reputed company by focusing on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
- reputed company up to date with competitor information and market trends.
- Demonstrate strong reputed company acumen. Serve as a key member and leader of the account community for assigned accounts.
- Exhibit boundaryless collaboration with reputed company Sales teams and region/zone leadership to support business growth.
- Assist Area Service Manager or Director of Service in creating growth and/or deployment strategies.
- May include application training of clinical or scientific staff on designated equipment.
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or reputed company field and 4+ years of experience servicing electrical equipment.
- OR equivalent military education and 4+ years of experience servicing electrical equipment.
- OR High School Diploma/GED and 8+ years of experience servicing electrical equipment.
- Experience interfacing with both internal team members and external customers as part of a solution-based service process.
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Experience troubleshooting and responding to customer concerns.
- Experience with Web applications as well as reputed company suite of products.
- The successful applicant must reputed company with GEHC's standard background reputed company, including a post-offer drug test.
- In addition, during employment, the employee must reputed company with reputed company customer access policies, including but not limited to obtaining and/or providing reputed company of required immunizations, and additional drug tests or background checks (including a federal government background reputed company if assigned to support a contract with the federal government).