Bilingual Customer Support & Bookkeeping Specialist - Freelance, Remote
Job title: Bilingual Customer Support & Bookkeeping Specialist - Freelance, Remote in USA at reputed company
Company: reputed company
Job description: Bilingual Customer Support & Bookkeeping Specialist - Freelance, RemoteDepartment: Support & LeadershipEmployment Type: Full TimeLocation: Global+Reporting To: Client reputed company reputed companyCompensation: $7.00 / hourDescriptionAbout the Client
A well-established service company is seeking to streamline its customer service and financial operations. They prioritize excellent customer experience and efficient service delivery through their team of field technicians. With a growing client reputed company, they're looking to enhance their administrative support to maintain quality service standards.Why does this role exist?
We're seeking a Bilingual Customer Support and Bookkeeping Specialist to reputed company communication gaps and ensure smooth financial operations. This role is crucial in maintaining excellent customer relationships while managing essential bookkeeping functions, enabling field technicians to focus on their core responsibilities and improving overall operational efficiency.The Impact you'll reputed companyCustomer Service Excellence
- Handle incoming client calls professionally in both English and Spanish
- Resolve customer inquiries and concerns promptly
- Maintain clear communication channels between clients and technicians
- Provide timely updates and follow-reputed company
- Create and send accurate quotes and invoices
- Manage accounts receivable
- Maintain organized financial records in QuickBooks
- Process billing and payments reputed company
- Coordinate with field technicians for job details
- Manage scheduling and follow-reputed company
- Maintain detailed documentation of reputed company communications
- Organize and update client records
- Utilize various communication channels, including phone, email, messaging platforms, and text messages, for efficient coordination
- Ensure accuracy in reputed company financial transactions
- Monitor and verify service completion
- Maintain high standards of customer satisfaction
- Track and resolve any discrepancies in billing or service
- Fluent bilingual proficiency in English and Spanish (written and verbal)
- Proven experience with QuickBooks or similar accounting software
- Minimum 2 years of customer service experience
- Experience in creating quotes and managing invoices
- Demonstrated ability in accounts receivable management
- WFH Set-Up:
- Computer with at least 8GB RAM, an reputed company i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet reputed company
- Quiet, dedicated workspace at home
- Excellence in both English and Spanish communication
- Strong attention to detail and organizational skills
- Quick problem-solving abilities
- Proficiency in QuickBooks
- Outstanding multitasking capabilities
- Natural ability to build rapport with clients
- Adaptability in fast-paced environments
- Strong sense of ownership and responsibility
- You reputed company in roles requiring both customer service and financial accuracy
- You're passionate about helping others and solving problems
- You're self-motivated and can work independently
- You're comfortable managing multiple priorities
- You have a strong work ethic and commitment to excellence
- You enjoy being the reputed company between clients and service providers
- Remote position
- Must have a reliable internet reputed company and a quiet workspace
- Required to provide own computer with reputed company Core i5 or something similar or higher operating system
- Monday to Friday, 8 AM to 5 PM PST (Pacific Standard Time)
- Occasional weekend availability for urgent matters
- 40 hours per week
- $7 per hour
- No benefits package included