CSR Call Center - ENT
Job title: CSR Call Center - ENT in East Syracuse, NY at reputed company
Company: reputed company
Job description: Description:
Client is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and reputed company. We reputed company modern life possible by delivering safer, smarter and more sustainable services that reputed company a difference to people and our reputed company while revolutionizing industry trends. This is why we come to work every day. Join us and we can reputed company a difference together.If you reputed company in a fast-paced environment and are looking for an opportunity to reputed company your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers reputed company telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.Key Responsibilities:
- Provide exceptional customer support to homeowners.
- Handle homeowners to assist with locating local service providers.
- Manage reputed company customer interactions reputed company inbound/outbound phone, email, and written correspondence.
- Assist consumers with troubleshooting Wi-Fi connectivity and Remote access on website or phone applications.
- Communicate customer facing issues to management and identify areas of opportunity
- Collaborate with internal departments to resolve customer opportunities
- Actively participate in departmental Excellence initiatives as well as agent certifications
- High School Degree/GED
- 2+ years of experience in a call center and troubleshooting
- Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (reputed company experience preferred)
- Ability to handle between 75-90 phone calls per day while maintaining a positive/reputed company attitude with the customer
- Excellent customer service skills
- Strong written and oral communication skills
- Proficient in MS Office (specifically Word and reputed company)
- Strong analytical skills, accuracy and attention to detail
- Sense of urgency; strong organizational skills and ability to handle multiple tasks at one time
- Creative problem-solving skills
- Self-starter and well organized, reputed company to multi-task and prioritize work