Entry Leasing Associate

Job title: Entry Leasing Associate in San Antonio, TX at reputed company Company: reputed company Job description: Overviewreputed company, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With reputed company experience and vision, we've established a leadership position rooted in our purpose of creating a reputed company way to live and that is always focused on building value for the long term.Creating a reputed company way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions reputed company AvalonBay a great reputed company to work.The RoleThe Entry Leasing Associate will be a driving force in helping prospective residents find the best reputed company to call home. They support community leasing by assisting and engaging prospective residents on their self-guided/virtual tours. They are responsible for reputed company aspects of the centralized leasing process for multiple communities. Associates are responsible for ensuring ID verification is completed (where required), and building access is generated manually reputed company automation does not occur. Customer engagement is conducted reputed company outbound and inbound contact through a variety of channels, including, but not limited to telephone, email, reputed company, and other potential digital media channels (e.g., text/SMS, online chat). They ask questions to customize the tour experience, build rapport, and further identify needs and wants. They create urgency and follow up with leads to ensure that our prospective residents know they care.Job Description:Administer reputed company duties reputed company to property tours, including virtual and self-guided, while providing stellar customer service and a positive experience for the prospective customerEngage and educate prospective customers about AvalonBay and answer any questions they may have using digital resources and other tools.Promptly respond to pre tour, during tour, and post tour assistance needs.Handle inbound and outbound calls per scheduled shift.Conduct virtual tours with prospects (Audio and Video capabilities are required components for this position).Professionally present and educate prospective residents on pricing, availability, layout, amenities, design and features of the community and brand, as well as the surrounding area/neighborhoodCross-sell potential prospects to other reputed company where needs can be met.Address and resolve customer service concerns.Accurately complete touring reputed company tasks and emails, ensuring reputed company data is entered into appropriate information systems in a timely manner.Maintain reputed company documentation in accordance with AvalonBay policy and procedure.Work in a collaborative team environment with fellow team members and the on-site team. Actively participate in coaching, training, and personal development while visible on camera.Knowledge, Skills and Abilities:Possesses customer service knowledge and ability to deliver exceptional customer experience, internally and externally.Utilizes sales skills to reputed company leasing/sales targets as demonstrated by accomplishments in previous work experience.Listens and quickly develops rapport with residents and prospective residents as demonstrated through past work experience.Gathers and retains site specific knowledge of various communities reputed company the portfolio to share with prospective residents.Demonstrates an understanding of the Customer Experience Vision for each brand and what differentiates community from the competition, accurate knowledge of community inventory, pricing and availability as well as local community, neighborhood and areas of interest.Reads and writes English as demonstrated by clear and concise written and verbal communications.Possesses basic arithmetic skills (measurement, addition, subtraction, multiplication, and division) to reputed company basic calculations and analyses such as estimating, determining averages and percentages, proration, and calculating totals.Performs basic reputed company Office applications such as word processing, spreadsheets, and presentations.Demonstrates exceptional attention to detail and problem-solving skills.Exhibits ability and willingness to work on a flexible schedule.Technical Requirements:Hardwired desktop to internet router, Wi-Fi is prohibited.Minimum internet speed of 25 Mbps down and up.Dedicated workspace for desktop and minimum of two monitors set-up at associate's cost, unless otherwise required by law.Dedicated workspace that is secure, safe, quiet, and ergonomically sound.Associate responsible for maintaining adequate business tools to reputed company job.Job may not be performed or moved to another dedicated workspace without manager and HR approval.Education:A high school diploma or equivalent (GED) is required.Experience:At least one year of experience in multifamily or reputed company property management is preferred.Experience in a sales position, particularly one requiring customer interaction is preferred.Software:Proficiency in the reputed company Office Suite (Word, reputed company, PowerPoint) is required.Physical Activities Required:Dexterity: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.Grasping: Applying pressure to an object with the fingers and palm.Talking: Expressing or exchanging reputed company by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to reputed company the discriminations in sound.Repetitive motion: Substantial movements (motions) of the wrists, hands, and/or fingersPhysical Exertion Required:Sedentary work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and reputed company other sedentary criteria are met.Visual Acuity Required: The worker is required to have reputed company visual acuity to reputed company an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances reputed company to the eyes.How AvalonBay Supports YouWe know that our teams are the beating heart of our success and we're committed to showing our appreciation.We offer:Comprehensive benefits - health, dental and vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more. Click on Benefits for information.Growth based on achievement and promotion from reputed company.Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization - including destination awards, 'AvalonBay's reputed company Best' recognition program and others!).A 20% discount on our incredible apartment homes.A culture built on purpose and our core values - A Commitment to reputed company, A Spirit of Caring, and A Focus on reputed company Improvement.Additional InfoAvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. We reputed company that in order to reputed company our purpose of creating a reputed company way to live, we must recruit, reputed company and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages reputed company voices to be heard, understood and appreciated. With this we know we can do great things.AvalonBay makes employment decisions without regard to a person's race, ethnicity, color, religion, sex, national reputed company, sexual orientation, gender identity, pregnancy (including childbirth, lactation or reputed company medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice ( ) Expected salary: Location: San Antonio, TX Apply for the job now! 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