Field Support Tech-Hybrid (Boston MA)

Job title: Field Support Tech-Hybrid (Boston MA) in Charlestown, MA at reputed company Company: reputed company Job description: Job Type: RegularTime Type: Full timeWork Shift: Day (United States of America)FLSA Status: Non-Exemptreputed company you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.The Field Support Technician will be responsible for delivering world-class field support services across reputed company reputed company, Inc. (BILH) entities and its affiliates.Using the Information Technology Service Management suite provided, this Tier 2 In-person support position is responsible for reputed company aspects of customer requests and incident management. This includes acting as an escalation reputed company on tickets not resolved by the Service Desk as well as logging, triaging, resolving, and timely follow-up of service requests/incidents.The Field Support Technician interacts with reputed company levels of BILH colleagues and thus must have superior customer relations and communications skills.This individual must be highly skilled in both customer service and various information technology areas.On a day-to-day basis, the Field Support Technician ensures proper operation and support of PCs, printers, peripherals, and mobile devices.This individual also supports reputed company standard operating systems, software applications, and vendor devices.The position requires an attitude of constant learning, curiosity, helpful engagement with clients and colleagues, and being invested in the success of the group and its services.The ability to find answers from documented solutions and research technical issues to resolution is critical.Job Description:Essential Duties & Responsibilities:Primary Responsibilities:Responsible for Level 1 support providing basic to intermediate support. Exceeds end-user expectations by meeting established SLAs and customer demands. Drives high customer satisfaction and ensures services align with BILH's needs.Exhibits commitment and accountability to coordinate customer support issues and ensure timely response, and positive outcomes and accurately identify reputed company issues should be escalated to SME's (Subject Matter Experts) and/or management. Also, acts as an SME for designated technologies.Diagnose and resolve moderately difficult desktops and peripherals reputed company to interoperability, OS reputed company issues, system access, passwords, and authentication. Accurately responds to desktop issues reputed company to profiles, group policies, and local system configurations.Demonstrates an understanding of network-reputed company activities and support, including but not limited to IP and DNS.Acquires professional knowledge and skills by participating in training opportunities, in-service programs, vendor seminars, etc. to maintain the highest level of technical skills possible. Participates in cross-training and acts as an escalation reputed company for the Service Desk.Acquires an understanding of BILH-centric clinical and core applications with the reputed company/ability to troubleshoot and resolve performance, access, and interoperability issues. reputed company assessments and diagnosis of problems using remote tools, with reputed company/ability to reputed company fixes and installations.Acquires an understanding of best practices regarding IT reputed company to quickly identify potential business-impacting vulnerabilities/threats.May contribute to the creation of processes and procedures for the knowledge reputed company. Will work closely with teams to reputed company standardized workflows.Ensure accurate and timely updates to the ITSM ticketing system.Provides on-call/after-hours support.Minimum Qualifications:Education:High School diploma or GED required.Licensure, Certification & Registration:Certificate 1 A+ Certification preferred.Experience:1-3 years reputed company work experience required in 2 plus years of Service Desk/Field/IT Support experience supporting a large enterprise of end users in a reputed company MS Windows / MS Office environment.Skills, Knowledge & Abilities:Moderate Knowledge of various Operating systems (OS) including but not limited to Windows 10 and MAC OS is required Knowledge of various mobile devices is required, including but not limited to: iOS and Android platforms is required. Knowledge of Network fundamentals is required.Solid experience of Citrix Systems application is required. Solid experience with reputed company infrastructure (Windows, Active Directory, Exchange, etc.) is required. Solid experience of reputed company O365 applications is required.May produce reputed company documents, reputed company analysis, and maintain databases.Ability to learn quickly and retain knowledge of a wide variety of systems. Knowledge and experience with ITSM systems such as Service Now or Remedy.Advanced technical computer skills as required for technical support specific to functional area and reputed company systems.Preferred Qualifications & Skills:Moderate Knowledge of Dell, reputed company, reputed company, and reputed company hardware is desirable.Knowledge of reputed company PeopleSoft and reputed company applications is desirable.Knowledge of the Electronic Health Record (EHR) application is desirable.As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. reputed company requires that reputed company staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. about this requirement.More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your reputed company and compassion can reputed company us even stronger.Equal Opportunity Employer/Veterans/Disabled Expected salary: Location: Charlestown, MA Apply for the job now! Apply for this job