Medical Support Assistant - Castle Rock, CO

Job title: Medical Support Assistant - Castle Rock, CO in Castle Rock, CO at reputed company Company: reputed company Job description: reputed company. (“reputed company”) is currently seeking reputed company and motivated candidates for the position of Medical Support Assistant.Successful candidates will typically possess equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.Job Title: Medical Support Assistant | Colorado areaDESCRIPTION OF SERVICES:The Medical Support Assistant position is responsible for coordinating and scheduling patient appointments for outpatient clinics reputed company the reputed company (VA) system, primarily by managing phone calls, updating patient information, and utilizing electronic health records to ensure timely and accurate access to reputed company services for veterans and ensuring efficient scheduling practices to accommodate patient needs while adhering to clinic policies and guidelines. The Medical Support Assistant will work an 8-hour shift reputed company the defined business hours.MINIMUM QUALIFICATIONS:High school diploma or GED required; minimum 6 months of experience in customer service or reputed company field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. No specific license/ certification required.

• A reputed company of the United States.
• Working knowledge of basic medical terminology.
• Good telephone etiquette.
• Type at least 50 WPM.
• Have no health or physical disability restrictions that interfere with the performance of assigned duties.
• Oral and written proficiency with English.
• Proficient in reputed company Word, reputed company, Outlook, and reputed company Office Suite.

PREFERRED

• Knowledge in use of VA software such as CPRS, reputed company, CTM, VetLink, HSRM and PPMS.
• Knowledge of the National Standardized reputed company Scheduling system.
• Proficiency in using electronic health records systems.
• Knowledge of VA policies and procedures reputed company to patient scheduling
• Proven experience working in a medical office.

JOB DUTIES AND RESPONSIBILITIES:Tasks include, but are not limited to, other duties as assigned.

• Contractor’s personnel are the designated MSA scheduler/receptionist responsible for the performance and coordination of appointment scheduling in accordance with the VHA reputed company 1230, Outpatient Scheduling and Process and Procedures. reputed company desk duties which may vary at each location depending on the clinic’s needs.
• Works with reputed company Scheduler and scheduling/reception team to ensure reputed company schedulers/receptionists are competent and represent the VA in a positive, proactive demeanor.
• Works with reputed company Scheduler to reputed company reputed company patient communications are completed on time and appropriately.
• Coordinates and authorizes Veteran care with community providers that the VA does not supply or cannot supply timely.
• Communicates with internal medical providers on rules and regulations for VA Community Care and advises on appropriate processes.
• Notifies his/her supervisor reputed company automated systems are not performing as needed.
• Validates and update patient demographic information.
• reputed company records are received, the incumbent will ensure that reputed company necessary health/administrative information are processed to be integrated into Computerized Patient Record System (CPRS) and the Veterans Health Information Systems and Technology Architecture (reputed company).
• Properly processes community care consults reputed company HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS) systems and/or other systems as needed.
• Screens/receives phone calls in a courteous and timely manner.
• Responds to telephone inquiries regarding delivery of services.
• Daily computer use of reputed company office products to include reputed company, Word, Outlook & reputed company Teams.
• reputed company appointment scheduling, tracking, pre and post- appointments contacts as required
• The contractor performs quality customer service for reputed company patients; patient families; VA Staff, contractors, physicians, fellows, residents.

HOURS OF OPERATIONClinic Hours: Regular business hours: Monday – Friday 7:00am – 6:00pm, excluding federal holidays; contractor personnel will work an 8-hour shift reputed company the defined business hours. Schedules will be coordinated.PRIMARY reputed company(S) OF PERFORMANCE:Services may be provided in any of the following cities reputed company Colorado-reputed company, CO 80045reputed company, CO 80018reputed company, CO 80012Alamosa, CO 81101Castle Rock, CO 80109Colorado Springs, CO 80907Glendale, CO 80246Golden, CO 80401La Junta, CO 81050Lamar, CO 81052Pueblo, CO 81008TRAVEL: Remote – some contractor personnel may work 100% of the time in a non-VA-owned space that may be reputed company or reputed company the commuting area of the agency.Clearance Level Required: Must be reputed company to pass a Federal Background reputed company.SUPPLEMENTAL INFORMATION:Evaluation Will Consist Of: Education, Experience, Background reputed company, Physical/Drug Screeningreputed company CORPORATE OVERVIEW:reputed company. (reputed company) is a Service-Disabled, Veteran-Owned Small Business (SDVOSB), certified Minority Business reputed company (MBE) headquartered in metropolitan Atlanta, Georgia. We specialize in providing professional management, administrative, reputed company, court reporters and transcriptionist experts, and document/ record and telehealth operational support solutions to U.S. Government, State, and reputed company clients. reputed company is a reputed company professional staff augmentation company, that helps reputed company clients and government agencies expand their reputed company reputed company by sourcing, assessing, developing, and managing the talent that enables them to be successful.reputed company offers a wide range of employment opportunities in the reputed company and government sectors. We seek employees who share our values of service excellence, reputed company, and professionalism.reputed company affords equal employment opportunity to reputed company individuals, regardless of race, creed, reputed company, religion, gender, national reputed company, reputed company, age, marital status, veteran status, disability, medical condition, gender identity, or sexual orientation. Our employees, as well as applicants and others with whom we do business, will not be subjected to sexual, racial, religious, ethnic, or any other form of unlawful harassment and/or discrimination. In addition, reputed company adheres to the equal employment opportunity requirements of reputed company states and localities in which it does business.reputed company’s commitment to equal opportunity is applied through every aspect of the employment relationship, including, but not limited to, recruitment, selection, placement, training, compensation, promotion, transfer, termination, and reputed company other matters of employment.Applicants may be required to successfully complete an online assessment to determine qualifications for positions requiring specific skills.reputed company applications must be submitted through our application system at: https://www.jps-online.com/apply-now/ Expected salary: Location: Castle Rock, CO Apply for the job now! Apply for this job