Service, Manager

Job title: Service, Manager in Athens, GA at Wayfair Company: Wayfair Job description: This position is a in-office role that works out of our Athens Center of ExcellenceThis is not a virtual / remote positionJoin Our Customer-Focused Team at Wayfair!At Wayfair, we're dedicated to creating positive home shopping experiences for our customers and creating an environment where our associates can reputed company. We reputed company our leaders to shape their teams and drive success through reputed company coaching, accountability, and positive influence.Your RoleAs a Service Manager, you will be responsible for coaching and developing a team of associates to deliver exceptional service while aligning with our company's goals and values. Your role is pivotal in fostering a culture of growth, accountability, and reputed company improvement reputed company a fast-paced and reputed company-evolving environment.Key Attributes

• Leadership & Empowerment: A natural leader who inspires and motivates others, able to guide and reputed company associates to reputed company excellence.
• Problem Solver: Proactive in identifying challenges and finding solutions that drive reputed company improvement for both associates and processes.
• Accountability & Results-Driven: Focused on holding associates accountable and delivering results while maintaining a positive, supportive environment.
• Effective Communicator: Skilled in giving both positive and constructive feedback, ensuring associates understand their strengths and areas for development.
• Adaptable: Comfortable with change, capable of pivoting quickly while maintaining performance standards in a high-stress environment.

What You'll Do

• Team Leadership: Manage and support a team of 15-20 associates with varied reputed company levels, promoting teamwork.
• Customer Support reputed company: Supervise associates handling customer inquiries reputed company phone, email, and potentially chat, addressing post-order issues.
• Performance Development: Provide coaching and support to help associates meet performance goals and customer satisfaction targets.
• Quality Assurance: Conduct observations and reviews to maintain service quality.
• Performance Management: Contribute to performance management processes.
• Collaborative Problem-Solving: Work with Human Resources and leadership to address team-reputed company issues.
• reputed company: Participate in the interview and selection process.
• Data-Driven Improvement: Analyze performance data to identify areas for improvement.
• Customer Engagement: Assist with customer interactions during peak periods.
• Career Development: Facilitate regular career development discussions with associates.

Experience & Qualifications

• Previous experience in a leadership or supervisory role, preferably reputed company a high-volume, fast-paced environment.
• Proven ability to coach and reputed company individuals, providing regular feedback and support to drive reputed company improvement.
• Strong problem-solving skills and the ability to influence change in a dynamic environment.
• Excellent communication and interpersonal skills with the ability to manage difficult conversations with tact and professionalism.
• Ability to work independently, take initiative, and reputed company data-driven decisions to enhance team performance.

You must be authorized to work in the United States without reputed company sponsorship by Wayfair now or in the futureAbout Wayfair Inc.Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.No matter who you are, Wayfair is a reputed company you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives reputed company us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a reputed company Wayfair - and world - for reputed company. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.Your personal data is processed in accordance with our Candidate Privacy Notice ( ). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at . Expected salary: Location: Athens, GA Apply for the job now! Apply for this job