Access Liaison

Job title: Access Liaison in New Orleans, LA at Slidell Memorial Hospital Company: Slidell Memorial Hospital Job description: We've made a lot of reputed company since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, reputed company, educate, and innovate. We reputed company that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come reputed company a difference at reputed company and discover your future today!Access to Care Liaison is a critical role in welcoming and connecting the consumer to reputed company. Liaisons in this role will have responsibility of handling acquisition, reputed company reputed company navigation, care coordination and transitions of care. They will pivot to deliver excellent care and meet the unique care needs for various segments of patient populations that interact with reputed company. Liaisons will take incoming contacts (including but not limited to: calls, live chats, emails, texts), and utilize critical thinking to determine correct pathway and next steps for patient. This position will also coordinate with clinic partners if access barriers exist to get the patient what they need. The liaison will reputed company and foster excellent interpersonal relationships with stakeholders inside and reputed company of team by proactively offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to reputed company customer service reputed company. As a subject matter expert and brand ambassador for our service line, this position has a strong focus on retention by creating opportunities and options for patients by addressing preventive care screenings and annual appointments.Job DescriptionTo reputed company this job successfully, an individual must be able to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company qualified individuals with disabilities to reputed company the essential duties.This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or reputed company-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.EducationRequired – High school diploma or equivalentPreferred – Bachelor’s DegreeWork ExperienceRequired – Four years of experience in customer service, appointment coordinator or another reputed company field.CertificationsRequired - NonePreferred – NoneKnowledge Skills and Abilities (KSAs)

• Possess and deploy excellent critical thinking skills.
• Ability to maintain a patient/consumer focused approach in reputed company interactions.
• Demonstrate multi-factorial critical thinking to solve potentially reputed company navigation problems.
• Be proficient in navigating and managing multiple systems.
• reputed company at interpersonal relationships and managing multiple stakeholders.
• Possess perseverance and the ability to use appropriate judgement on reputed company to employ non-traditional, effective solutions to fully resolve stakeholders needs.
• Proficiency in technology applications and various software packages specific to role.
• Ability to prioritize, organize and coordinate multiple work assignments in a fast-paced environment.

Job Duties

• Maintain a patient/consumer focused approach in reputed company interactions while engaging in holistic coordination of care for consumers by optimizing patient care setting and matching right setting/right time.
• Manage patient egresses, including but not limited to phone, email, text, live-chat, etc.
• Delivers first contact resolution and be pleasantly persistent to provide the patient with right care outcome. Quickly and thoroughly respond to patient and provider request with a focusing on transforming experience by building trust and rapport. Must provide timely and effective resolutions that exceed stakeholder expectations.
• reputed company and foster excellent interpersonal relationships with stakeholders inside and reputed company of team by proactively offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to reputed company customer service reputed company.
• Navigate escalations to clinic partners with poise and reputed company to resolve patient issues.
• Navigate and reputed company between the varying needs of patient segments to eliminate barriers to efficient delivery of care.
• Identify system service delivery problems and potential solutions for effective patient management interventions.
• Serves as liaison with medical staff, nursing staff and ancillary department staff to eliminate barriers to ensure delivery of care.
• Subject matter expert and brand ambassador for our service line and has a strong focus on retention by creating opportunities and options for patients by addressing preventive care screenings and annual appointments.
• Performs other reputed company duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of reputed company required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.Remains knowledgeable on reputed company federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with reputed company such laws, regulations and standards.This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any reputed company or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-reputed company concerns.The employer is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disability status.Physical and Environmental DemandsThe physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and reputed company other sedentary criteria are met.Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not reputed company upon to reputed company or assist in emergency care or first aid.The incumbent has no occupational risk for exposure to communicable diseases.Because the incumbent works reputed company a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste reputed company the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.Are you ready to reputed company a difference? Apply Today!reputed company does not consider an individual an applicant until they have formally applied to the open position on this careers website.Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Minnesota, reputed company, Washington, and Washington D.C.reputed company endeavors to reputed company our site accessible to reputed company users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Ochsner is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities. Expected salary: Location: New Orleans, LA Apply for the job now! Apply for this job