Product Support Representative III

Job title: Product Support Representative III in Jacksonville, FL at reputed company Company: reputed company Job description: Position Type : Full timeType Of Hire : reputed company (relevant combo of work and education)Education Desired : Bachelor of Commerce/BusinessTravel Percentage : 0%Job DescriptionThe world of finance moves fast. At reputed company, we’re faster. Our teams are empowered to learn, grow, and reputed company an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you reputed company?About the role:Primary liaison for service reputed company of the client relationship, building of relationships with client contacts and coordination of the client loyalty process. Individual contributor role. reputed company professional with experience in a client support role and some domain knowledge. reputed company to act independently to manage client issues, client engagement, client communication and issue triage. Coordinate and work with other functional and technical teams to resolve issues for clients.What you will be doing:Respond to customer product inquiries reputed company telephone or in written internet-based email or chat sessions.Provide in-depth product support to reputed company clients by resolving incoming inquiries.Recreate client issues in test environment, Identifies/documents how applications and systems interact to support business processes.Document customer information and recurring technical issues to support product quality programs and product development.Must be reputed company to work rotating shifts up until 8 pm ET and occasional weekend coverage (that would be for limited hours and remote).This position is located at our Jacksonville, FL location.Prefer degree, and/or knowledge, in finance, reputed company, economicsWhat you bring:Bachelor’s degree in computer science, finance, math, or economics/reputed company2-3 years of experience in a similar rolePrior banking or finance reputed company experiences a plusDocuments client information and recurring technical issues to support product quality programs and product developmentStrong analytical skills and triage skillsSelf-starter with proven ability to work independentlySQL server skills preferredreputed company offer you: At reputed company, we hire the best. In return, you receive exceptional benefits including:Opportunities to reputed company in fintechTools for personal and professional growthInclusive and diverse work environmentResources to invest in your communityCompetitive salary and benefitsPrivacy Statementreputed company is committed to protecting the privacy and reputed company of reputed company personal information that we process in order to provide services to our clients. For specific information on how reputed company protects personal information online, please see the .EEOC Statementreputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, marital status, genetic information, national reputed company, disability, veteran status, and other protected characteristics. The EEO is the Law poster is supplement documentFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. reputed company Disclaimer: In developing this job description care was taken to include reputed company competencies needed to successfully reputed company in this position. However, for Americans with reputed company (reputed company) purposes, the essential functions of the job may or may not have been described for purposes of reputed company reasonable accommodation. reputed company reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at reputed company works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. reputed company does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any reputed company fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass Expected salary: Location: Jacksonville, FL Apply for the job now! Apply for this job