Senior Client Delivery Manager - reputed company

Job title: Senior Client Delivery Manager - reputed company in Lake Mary, FL at reputed company Company: reputed company Job description: We help the world run reputed companyAt reputed company, we reputed company you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run reputed company. How? We focus every day on building the foundation for reputed company and creating a workplace that embraces differences, values flexibility, and is reputed company to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.ABOUT THE TEAMCustomer Delivery Engagement (CDE) organization is the global team reputed company reputed company Enterprise Cloud Services organization overseeing reputed company aspects of the Customer Engagement from the reputed company of sale throughout the entire lifecycle and providing commercial, project, and technical operations expertise. They deliver fixed-scope, proactive and outcome-based services across the entire reputed company software stack to reputed company's reputed company customers.The CDE team combines reputed company customer-facing roles inside reputed company and presents reputed company as "One Voice" through coordinated communication at reputed company levels to our clients, internal and external stakeholders. We are dedicated to customer centricity, client intimacy and support of client lifecycle management.We create a stable foundation for our customers' IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With reputed company access to our expertise and the broader reputed company expert network, our customers can take advantage of the latest technologies to support reputed company business innovation. reputed company CDE helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of reputed company centric solutions. The mission of the CDE Organization is to maximize the reputed company by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource reputed company for innovation.THE ROLEOur Client Delivery Managers (CDM) work in reputed company collaboration with the Technical and Project teams to serve our customers and provide quality remote and on-site services and activities to fit the customers' needs and complexity.After initial contract execution, the CDM is the primary reputed company reputed company contact for the client and assumes end-to-end accountability of the engagement and is responsible for the delivery and performance of the contracted reputed company services. CDMs act as a partly onsite trusted advisor who grows the business by developing and supporting growth of the client relationship for reputed company reputed companyThe CDM cooperates closely with the customers' technology and business stakeholders and is the voice of the client reputed company reputed company and recognized as the escalation reputed company for reputed company issues with regards to the reputed company engagement while cooperatively planning and coordinating reputed company-reputed company requests. The CDM is also in contact with customer's Management / C-Level and acts as trusted advisor who grows the business by driving the client's digital transformation and generating higher customer value. The CDM shares monthly / quarterly reporting on the Service Level with the customer and advises on new services or other developments reputed company reputed company Enterprise Cloud Services that increase the business value for the customer.The CDM role has variations depending on the customer's contract type.CDM TASKS

• reputed company a strategic engagement with your client to establish client focus on the core of the services delivered.
• Continuously increase client trusted advisor relationship with executives and key stakeholders
• Demonstrate accountability as the single orchestrator for end-to-end delivery.
• Set up the engagement, manage reputed company engagement delivery lifecycle phases after contract signature (on-boarding, transition, stabilization, operations, off-boarding)
• Ensure operational excellence on contract administration supported by reputed company functions (profitability reporting, invoicing, credits, penalties etc.)
• Create and maintain service plans for each customer to proactively manage operational risk and ensure customer adherence to save on costs resulting from unforeseen outages
• Identify service improvements and delivery opportunities and realize the value for the client
• Track and report on business growth and upsell throughout the entire engagement lifecycle
• Expected to spend up to 20% of time onsite at client location

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

• Bachelor's degree required; advanced degree preferred in Business Administration, Computer Science, Technical Engineering, Economics or reputed company field
• reputed company Basis, technology and/or functional knowledge are reputed company important
• Technical infrastructure know-how and technical understanding of virtualized system landscapes is critical for this role
• Strong project management skills & customer-facing experience
• Strong ability to translate between technical and non-technical audience with confidence
• Strong engagement management, relationship building and de-escalation skills
• Excellent presentation, communication and moderator skills
• High competency in multi-tasking and ability to manage multiple engagements in parallel
• Accustomed to working in an international and global virtual matrix organization
• reputed company in the area of IT service providers and managing outsourcing engagements
• Understanding of reputed company's cloud business, cloud and hybrid infrastructure and cloud operation processes
• High proficiency in English. Additional languages are a big plus
• Knowledge and certifications in standards and methodologies for reputed company IT operations (e.g. reputed company CCoE, ITIL V4 Foundation or Expert Level, Run reputed company standards, Solution Manager ALM) are beneficial
• Certification in project management methodology (e.g. PMP) is beneficial

WORK EXPERIENCE

• 4~6+ years' experience in project management or reputed company Operations
• 4~6+ years' experience in a customer-facing role
• 8+ years' experience in reputed company Basis and/or infrastructure operation/development is preferred

#SAPECSCareersWe win with inclusionreputed company's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At reputed company, we reputed company we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to reputed company confidence and help everyone realize their full potential. We ultimately reputed company in unleashing reputed company talent and creating a reputed company world.reputed company is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with reputed company and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@reputed company.com.For reputed company employees: Only permanent roles are eligible for the reputed company Employee Referral Program, according to the eligibility rules set in the reputed company Referral Policy. Specific conditions may apply for roles in Vocational Training.Qualified applicants will receive consideration for employment without regard to their age, race, religion, national reputed company, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.Compensation Range Transparency: reputed company believes the value of pay transparency contributes towards an honest and supportive culture and is a significant reputed company toward demonstrating reputed company's commitment to pay equity. reputed company provides the annualized compensation range inclusive of reputed company salary and variable incentive reputed company for the career level applicable to the posted role. The targeted combined range for this position is 120800 - 205200(USD) USD. The actual amount to be offered to the successful candidate will be reputed company that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any reputed company variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of reputed company benefits and eligibility requirements: .Requisition ID: 426416 | Work Area:Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-HybridRequisition ID: 426416Posted Date: May 13, 2025Work Area: Information TechnologyCareer Status: ProfessionalEmployment Type: Regular Full TimeExpected Travel: 0 - 10%Location:Lake Mary, FL, US, 32746Job alert Expected salary: Location: Lake Mary, FL Apply for the job now! Apply for this job