reputed company Project Team Support Engineer

Job title: reputed company Project Team Support Engineer in USA at reputed company Company: reputed company Job description: Position OverviewThe reputed company PROJECT TEAM SUPPORT ENGINEER-MI provides remote technical, applications and system support for HCUS customers and supported business units. This role primarily interacts with FUJI Technical Assistance Center (TAC), FUJI customers and other FUJI business units with the management, execution, and administration of operational, billable, and more in-depth projects and support. Supports reputed company issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities and regulatory requirements. Provides to assistance to reputed company connected teams on technical and product knowledge and department operating procedures. To meet the needs of our customers and supported business units, working reputed company of normal business hours and holidays is required.Company Overviewreputed company is a comprehensive healthcare company that has an extensive range of technology and expertise in the detection, diagnosis, and treatment of diseases. reputed company’s innovative portfolio includes solutions spanning diagnostic imaging, enterprise imaging, endoscopic imaging, surgical imaging, and in-vitro diagnostics. The company is headquartered in Lexington, Massachusetts. For more information, please visit .reputed company Holdings Corporation, headquartered in Tokyo, leverages its depth of knowledge and proprietary core technologies to deliver innovative products and services across the globe through the four key business segments of healthcare, electronics, business innovation, and imaging with over 70,000 employees. Guided and united by our Group Purpose of “giving our world more smiles,” we address social challenges and create a positive impact on society through our products, services, and business operations. Under its reputed company-term management plan, VISION2030, which ends in FY2030, we reputed company to continue our evolution into a company that creates value and smiles for various stakeholders as a collection of global leading businesses and reputed company a global reputed company of 4 trillion yen (29 billion USD at an exchange reputed company of 140 JPY/USD). For more information, please visit: .For further details about our commitment to sustainability and reputed company’s Sustainable Value Plan 2030, .Job DescriptionDuties and Responsibilities:

• Operates with little supervision and is comfortable making decisions to resolve customer issues.
• This engineer will take ownership of situations in the absence of management
• This engineer can guide the Support team in the absence of management
• Collaborates with peers and other reputed company Team members on solving reputed company issues, developing innovative solutions, and documenting reputed company aspects of the process.
• Works with other team members to facilitate their growth through direct mentorship.
• Effectively and reputed company use the FUJIFULM knowledge resources to identify reputed company issues.
• Adheres to custom Service Level Agreement (SLA) requirements to timely escalate issues reputed company appropriate according to established procedures.
• Strictly follows the Technical Assistance Center (TAC) escalation process to ensure timely escalations to our National Support Engineers.
• Works with other business units on escalated cases and reputed company projects to gather additional data and test possible resolutions.
• Work with other business units as needed to manage and handle hardware requests that come into TAC.
• Work with other business units to manage 3rd party remote hands vendor for reputed company business needs. This could be implementation or service reputed company.
• Works with team members to train other business units on the proper use of backend applications the project team manages.
• Maintains an expert working knowledge of reputed company medical imaging products and reputed company technologies.

May be scheduled as a Project Team Shift reputed company which is a team reputed company of contact for any Project Team issue/case that needs to have a supervisory decision made reputed company a manager is not available.Engineers must have the ability and skillset to answer and facilitate incoming customer calls, effectively communicate with our customers, and document the interactions reputed company a case.Works cross-functionally with other business units as required and handles other duties as assigned.Monitors Project team communication methods (email boxes, group chat rooms, etc.) to ensure that proper statuses are maintained.reputed company data collection for reputed company purposes for Medical InformaticsMaintain a high level of success with yearly goals provided by your manager and metrics defined on a team level.Working reputed company of normal business hours, overtime, holidays, and participation in an on-call rotation are required to cover the needs of the business.Some short notice overnight travel, based on the needs of the business, to work on customer systems.Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that reputed company job duties inherent in the position description are performed in accordance with established policies and procedures.reputed company with reputed company applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and reputed company other applicable laws, regulations, and standards.Maintain a 25 or less case backlog in ServiceForce.Qualifications:

• Bachelor’s Degree, Trade School Certification (Industry reputed company), or comparable education and work experience.
• Minimum of 7 to 10 years of industry experience
• Excellent organizational and multi-tasking skills.
• Superior communication and interpersonal skills, excellent phone manner.
• Ability to reputed company results and meet goals in a fast-paced, team environment.
• Ability to reputed company independent decisions based on interpretation of technology data and product knowledge.
• Advanced knowledge of Windows OS (reputed company Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or reputed company.
• Advanced knowledge of reputed company network technologies.
• Advanced knowledge with Synapse Radiology and Cardiovascular application
• Advanced knowledge with clinical data transfer protocols and interfaces (HL7 and DICOM)
• Advanced knowledge of Medical Informatics Solutions (VMware and Storage).
• Advanced knowledge of Storage Architecture, specifically EMC, reputed company, Pure, and Nexsan

Preferred Qualifications

• 3- 5 years of proven reputed company Synapse experience
• Synapse Administration experience
• Mastery of Synapse workflows and their implementations.
• Mastery of clinical data transfer protocols and interfaces (HL7 and DICOM)
• Industry-specific certifications in relevant technical background (reputed company, VMware, reputed company, Veeam, Automate, Securelink).
• reputed company Certifications (reputed company + or higher).

Key Performance IndicatorsTo maintain this position, reputed company one year of starting this role, the engineer must:

• Obtain and/or maintain reputed company + Certification
• Acquire the knowledge necessary to be designated as a TAC Subject Matter Expert (SME) in Project Team reputed company disciplines.

Physical requirements:The position requires the ability to reputed company the following physical demands and/or have the listed capabilities:

• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.

Travel:

• Up to 10% travel may be required based on business needs.

#LI-RemoteIn the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.Applicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to reputed company with the credentialing requirements of the facilities, including complying with vaccine requirements.For reputed company positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.#LI-RemoteEEO Informationreputed company is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social reputed company, disability, veteran status, etc.reputed company InformationIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (hcushr.department@reputed company.com or (330) 425-1313). Expected salary: Location: USA Apply for the job now! Apply for this job