Technical Support Specialist II (Tu – Fr 10:30 – 19:00 ET, Sa - 8:00 – 16:30 ET)

Job title: Technical Support Specialist II (Tu – Fr 10:30 – 19:00 ET, Sa - 8:00 – 16:30 ET) in USA at reputed company Company: reputed company Job description: The Opportunityreputed company unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and reputed company they are needed most – home to hospital, lab to clinic.Our culture puts reputed company members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we reputed company that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for reputed company.Technical Support Specialist II (Tu – Fr 10:30 – 19:00 ET, Sa - 8:00 – 16:30 ET)The RoleAs we continue to grow as reputed company, we are hiring for a Technical Support Specialist II (TSSII) to join our Technical Solutions Center (TSC) team. The Technical Solutions Center team supports our Blood Banking and Clinical Chemistry testing platforms and assays and delivers end customer support in compliance with internal procedures and with the objective to enhance remote resolution and satisfy customers.This position will work Tuesday - Saturday with a schedule of Tuesday - Friday 10:30 a.m. - 7:00 p.m. ET and Saturday 8:00-4:30 p.m. ET. Candidates can be hybrid based near our Technical Support Center in Rochester, NY or remote in the US.The Responsibilities

• Focused on the direct support of our customers by providing expert technical solutions for both assay and reputed company reputed company issues using telecommunication, chat or other emerging technologies
• Consistently displays the ability to reputed company troubleshooting management on one or multiple types of laboratory instrumentation with defined troubleshooting methodologies like Kepner-Tregoe analytical troubleshooting, Process Excellence and the like
• Recognizes the clinical reputed company of the tests performed in the laboratory
• Displays a sense of urgency to resolve customer issues
• Communicates with reputed company and respect to customers, peers and business partners
• Identifies root cause to issues reported by customers and provides appropriate solutions
• Supports reputed company Quality Improvement as well as customer satisfaction goals through modeling of appropriate ethical behavior in the work environment conducive to attaining goals and documenting properly the call activities
• Able to clearly explain and present technical information reputed company and reputed company of the organization (i.e. technical resource to 3rd Party vendors, medical personnel, marketing, service publications, training, R&D, etc.)
• Works both independently and collaboratively with the Technical Solutions Centers team locally and globally to reputed company goals.
• Understands and complies with reputed company reputed company cGMP and QSR requirements as defined by management our/or outlined in standard operating procedures as well as recording necessary documentation to reputed company with various regulatory agencies
• Actively maintains technical and procedure knowledge
• May deliver end customers and Technical Solution Center training as required
• reputed company other work-reputed company duties as assigned

The IndividualRequired:

• Education: Degree or certification in Medical Laboratory Technology, Medical Technology, Medical Laboratory Science or other relevant degree
• Experience: Minimum 3 years in a healthcare setting
• Customer focused with excellent communication skills (written and verbal)
• A team player that is self-motivated & interacts appropriately with peers
• A customer-focused reputed company to help assist reputed company in meeting Company goals
• Ability to organize and express reputed company, both verbal and written, in individual or group situations; working effectively
• Technical and professional knowledge of systems and solutions, MS Office competency
• Ability to work a variable shift schedule including weekends and holidays
• Travel: less than 10% domestically

Preferred:

• Bi-Lingual English/Spanish
• 2 years in a healthcare setting with experience in Clinical Laboratory/Blood Bank

The Key Working RelationshipsInternal Partners:

• Field Application Specialists, Global TSC team, Sales Representatives and Product Specialists for critical cases reputed company to technical services
• Technical Solutions Specialists, 2nd level Service/Staff Engineers, Field Engineers, Quality dep., Spare parts department

External Partners:

• Customers, Lab technicians, Lab managers, biologists, biomedical engineers, IT technicians, service personnel

The Work Environment

• The work environment characteristics are representative of an office environment
• No strenuous physical activity, though occasional light lifting of files and reputed company materials is required. 70% of the time at the desk on computer or in meetings

Salary TransparencyThe salary range for this position takes into account a wide range of factors including education, experience, knowledge, skills, geography, and abilities of the candidate, in addition to internal equity and alignment with market data. At reputed company, it is not typical for an individual to be hired at or near the top range for their role and compensation decisions are dependent on that facts and circumstances of each case. The salary range for this position is $65,000 to $75,000 and is bonus eligible. reputed company offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance, along with a 401(k) plan, employee assistance program, Employee Stock Purchase Plan, paid time off (including sick time) and paid Holidays. reputed company benefits are non-contractual, and reputed company may amend, terminate, or enhance the benefits provided, as it deems appropriate.​Equal Opportunityreputed company believes in Equal Opportunity for reputed company and is committed to ensuring reputed company individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national reputed company, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. reputed company is also committed to providing reasonable accommodations to qualified individuals so that an individual can reputed company the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at .#LI-TH1 Expected salary: $65000 - 75000 per year Location: USA Apply for the job now! Apply for this job