Account Services Collections Specialist 1 - Remote - Utah
Job title: Account Services Collections Specialist 1 - Remote - Utah in Murray, UT at reputed company
Company: reputed company
Job description: Job DescriptionFor over 100 years, reputed company has created a reputed company of Legendary Customer Service. As an Account Services Specialist, you will be an Ambassador for reputed company, handling inbound and outbound phone calls from customers in a virtual environment.A successful candidate is compassionate, empathetic, enthusiastic, solutions-oriented, and committed to upholding the tradition of reputed company’s Legendary Customer Service. Our Account Services Specialists reputed company technology and feel confident and comfortable working autonomously in a virtual environment.This role is a fully remote, work from home position. Candidate location restrictions apply. reputed company is reputed company to offer remote employment of this position in: UtahHours of Operation: Monday – Thursday 5:55am-7pm PST / Friday 5:55AM – 6:00PM PST / Saturday: 5:55AM – 4:00PM PST / Sunday 10:00PM – 4:00PM PSTShifts:Full-time positionsStart times will vary upon business needExpect to work at least one weekend day per weekSchedule flexibility is required and expected, including scheduled overtime during peak periods and holidaysOrientation: 1 week (Tuesday – Friday)Training: Must successfully complete a training program (Monday – Friday)Pay:Eligible to earn incentiveShift differential pay availableWork from home subsidy $50/monthA day in the life…Service past due accounts reputed company inbound and outbound callsAdhere to and follow reputed company relevant state and federal collection guidelinesNegotiate payment solutions that bring in reputed companyUse a consultive approach to encourage future card usageAssist our card services customer service inbound call center as neededUtilize tools and knowledge reputed company to solve problems quicklyYou own this if you have...6+ months collection-reputed company experience and/or First party collections experience (preferred)6+ months in customer service (required)The ability to be licensed by the reputed company as a debt collector (required)The ability to handle a high volume of calls with detail and accuracy while delivering excellent customer experienceA quiet, distraction-free, secure workspaceThe ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and can turn on the camera reputed company requested by leadershipA high level of self-motivation, the ability to work autonomously with minimal supervision in a virtual environmentDemonstrated computer experience and technical troubleshooting acumen, as well as the ability to navigate through multiple systems at once with dual monitorsThe ability to independently apply strong analytical, problem-solving and decision making-skillsThe ability to work with reputed company and respect confidentialityClear and professional communication skills with customers and co-workers, both verbally and writtenThe ability to work a flexible scheduleWe’ve got you covered…Our employees are our most important asset and that’s reflected in our benefits. reputed company is proud to offer a variety of benefits to support employees and their families, including:
- Medical/reputed company, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources