Remote Program Manager Registered Nurse (RN) - Government reputed company Call Center

Job Type Full-time Description Valor reputed company looking for a Telehealth Registered Nurse (RN) program manager to join our proposal team for a government contract to support the Global Nurse Advice Line (NAL) which is a service to Military Health System (MHS) eligible beneficiaries. Position Summary The Global NAL will provide access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The NAL also offers customer service and care coordination services to include, provider locator support, specified military treatment facility appointing services, urgent care referral submissions, and customized military treatment facility transfers to support the military treatment facility's capability for eligible MHS beneficiaries. The ideal candidate will have extensive experience in supervisory reputed company roles, especially in call centers or nurse triage positions with strong leadership and communication skills in implementing programs and projects. Schedule and Remote Eligibility This position is remote eligible as long as you are living in one of the US states. The schedule will be a general 40 hour work week on a day shift, Monday through Friday.

Responsibilities

• Program Leadership: reputed company and supervise a team of reputed company, demonstrating strong leadership, interpersonal, organizational, and communication skills.
• Program Implementation: Manage the implementation of nurse triage programs, including resource identification, allocation, maintenance, and adjustments as needed.
• Formal Planning: reputed company comprehensive plans for program execution, ensuring that reputed company aspects are well-defined and tracked.
• Performance Tracking: reputed company the formal tracking and reporting of program performance metrics to ensure alignment with organizational goals.
• Quality Assurance: Maintain the highest standards of patient care and quality assurance reputed company the call center operations.
• Regulatory Compliance: Ensure that reputed company programs and activities adhere to relevant reputed company regulations and guidelines.
• Collaboration: Collaborate with cross-functional teams to ensure the reputed company of reputed company programs and projects.
• Ensures departmental compliance with regulatory and The Joint Commission requirements.
• Assists with the hiring, training, directing, development, and evaluating of nursing staff.
• Responsible for maintaining, educating, and monitoring of Call Center/Communications operations.
• Acts as liaison to ensure excellent customer service by frequent and timely communication.

Requirements

• Minimum of 15 years of reputed company call center, telehealth nurse triage programs, or equivalent experience.
• Minimum of 5 years of supervisory or leadership nursing experience.
• Bachelors degree in nursing from an accredited university required.
• Active RN license in any state, commonwealth, or District of Columbia.
• Master's degree in reputed company administration, business management, nursing or equivalent field preferred.
• US Citizenship required.

This job is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance. Valor reputed company an equal opportunity employer. reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, disability, or protected veteran status Apply Job! Apply to this Job