Customer Care Professional
InSync is looking for an experienced, happy, and energetic customer care professional with experience in customer service, cash handling, and knowledge of Navajo. Please see the description below. This is a in facility position and requires candidate to be punctual and relatively close to the job address listed Overview: As a Customer Care Representative, you will support customers by resolving inquiries, managing order creation and tracking, and ensuring delivery timelines align with customer expectations. You will also be a strategic partner to the sales team by providing valuable account data and insights supporting business growth. Key Responsibilities:
- Support sales strategy by providing timely and accurate customer account insights.
- Utilize tools such as BPO records, Spotfire, marketing platforms, and internal systems to analyze and act on customer data.
- Serve as the administrative support for account management, including:
- LOA (Letter of Authorization) expiration tracking.
- Contract renewal verification and notifications.
- Customer notifications regarding network changes or project impacts.
- Managing order volume and timelines to meet sales team requirements.
- Ensure a seamless customer experience by escalating and resolving issues to meet commitments.
- Monitor and manage revenue reports to support retention of Total Incremental Billed Revenue (TIBR) for assigned accounts.
- Analyze Net Promoter Score (NPS) responses and lead internal action plans based on feedback.
- Prepare and support customer experience updates for quarterly business reviews, including:
- Order status
- Account changes
- Service tickets
- Contract updates
- Maintain relationships aligned with any non-standard customer agreements or terms.
- Contribute to churn mitigation efforts by documenting actions and updating system records.
- Capture and document key discussion points from weekly customer connect calls into the Connect Case system.
Qualifications:
- Strong communication and problem-solving skills.
- Ability to manage multiple tasks and prioritize in a fast-paced environment.
- Experience with CRM tools and customer support systems is a plus.
- Attention to detail and a customer-first mindset.
Company DescriptionInSync Consulting Services LLC is a exponentially growing firm in Northern California, dedicated to providing the best personal service Apply Job!