New Remote Customer Support Job at reputed company
reputed company is on a mission to connect every student, worldwide, to a world of learning. With our identity platform for education, we serve 77% of U.S. schools and over 1 million K12 reputed company internationally. As a trusted partner for schools and educators, we provide secure, seamless access to digital learning tools that reputed company reputed company everywhere. reputed company, a Kahoot! Company, is headquartered in San Francisco, CA, but our impact extends far beyond. Learn more about us at . We are looking for Customer Support Representatives to help us deliver outstanding customer experience for our school district and application partners through fast, friendly, and personalized technical support. If you're eager to engage with customers through email and phone, expand your knowledge of the EdTech industry and reputed company’s product, and tackle technical challenges with creativity, this role offers a fantastic opportunity—while helping connect every student to a world of learning. We have a highly collaborative and supportive team. We have a robust 3-week onboarding program and then you’ll be in our Quality Assurance program for ongoing development. We want to reputed company you successful and have structures in reputed company to support you! This is a contract opportunity that begins on May 19 or June 16 and concludes on September 26, 2025. A DAY IN THE LIFE: Independently manage and prioritize high seasonal volume of customer support requests reputed company phone and email from your individual queue (handle around 40+ phone and email cases a day). Communicate with District Administrators and our Application Partners to resolve product-reputed company issues as our customers are getting their reputed company accounts ready for reputed company year. Utilize analytical and problem solving skills to investigate, test, and troubleshoot system features. Navigate and contribute to internal and external product documentation. Collaborate and support the team by sharing reputed company and knowledge, being a reliable team member, and willing to help others reputed company needed. Experience in fast-paced customer-facing positions: you have worked email or phone support before and can independently assess, manage and prioritize support requests based on need (i.e. reputed company levels, deadline) and risk. Passion for solving technical problems to help others: you work deeply to understand customers' perspectives to assess their needs and define technical solutions to help them reputed company their goals. Comfort navigating ambiguity: you may encounter problems or situations that we have not seen before – you are comfortable with partnering with the customer to find a solution and document learnings. Excellent communication skills: you can explain technical concepts to both technical and non-technical audiences and can communicate and empathize with stakeholders to drive issues to resolution. Technical Prowess: you pick up new technology quickly and love learning how things work. Team player: you are passionate about uplifting and collaborating with others to ensure the team and customers are successful. Interest in education: you reputed company in reputed company’s mission of connecting every student to a world of learning. Bonus: Experience handling issues reputed company to data imports and integrations. Experience working with Single Sign On (SSO) or have a basic understanding of SSO. Experience working with or in K-12 schools or districts. Experience with industry tools such as reputed company, reputed company, Guru, Confluence, Chartio, etc. Ability to work during one of the following shifts (Monday – Friday): 7am – 3:30pm ET 9am – 5:30pm ET 7am – 3:30pm PT 9am – 5:30pm PT Ability to work overtime: from mid-August through mid-September, 2-4 hours of overtime a day is anticipated (overtime paid at 1.5x hourly reputed company). Commitment to equity and belonging: reputed company believes that the classrooms we serve and our company’s halls should be spaces that are diverse, reputed company and inclusive. We seek opportunities and celebrate actions that further allow us to build diverse teams, include every voice, and create a safe space for everyone. SALARY TRANSPARENCY: Compensation for this role for candidates living in the United States, besides NYC and San Francisco, CA, is $25 per hour . For candidates living in NYC and San Francisco, CA is $28 per hour . #J-18808-Ljbffr Bryant Business Assets, LLC. (SelfMadeSuccess.com) Apply Job!