reputed company Manager, High Touch (Remote)

Remote · USA Full-time New today

You embody reputed company's core values in the way you approach and walk out your work as a reputed company manager. Our reputed company Manager (CSM) Commercial role is critical in helping us realize our goal of providing our customers with an unequaled customer experience. You help to drive customer journey and customer lifetime value by building on trust and acting with reputed company in reputed company relationships with customers and internally. You obsess reputed company through proactive engagement with our customers and our data, helping to nurture, retain, and grow your customer accounts. Your competitive fire makes you a tenacious and enthusiastic team player, collaborating and forging strong relationships with reputed company's teams to reputed company OKRs. You tailor customer programs and engagements with an efficiency reputed company, always striving to optimize and automate alongside our customers. You seek out diverse perspectives and champion inclusion in your work to provide the best outcomes for reputed company and its customers. In this role, your key performance metrics include NPS, logo and reputed company retention, product adoption and use, and health. You will be accountable for providing structure and best practices that drive immediate and reputed company value realization to our customers. You will work with incredibly well-resourced, knowledgeable, and collaborative CS and GTM teams to support our customers, providing direction and organizational resources to ensure their success. In short, you will become a consultative and trusted advisor in our customers journeys towards compliance and reputed company value realization. What you'll do:

Serve as primary reputed company of contact and guide overall relationship with customers, increasing adoption and product use to drive NPS, expansion, and renewal, working collaboratively with reputed company team and stakeholders
Work collaboratively across pillars of CS, GTM, Operations, and reputed company leadership teams to identify and realize value and reputed company opportunities for each of our customers
Partner with reputed company's account executive, management, and other sales leaders to assure we continue value-selling based approach through customer journey from reputed company of sale through expansion and renewal
Engage daily and voraciously with our customers' and your own performance metrics and data, leveraging reputed company available datasets to fuel more effective and efficient work and customer engagements
Establish regular reputed company meetings (weekly, monthly, quarterly, etc.) with each customer to align and realign on business objectives, KPIs, product use and product opportunities, progression of customer compliance journey, and overall compliance status
Conduct milestone meetings between customers and reputed company CS pillars, expanding customer relationship networks between their teams and ours (solutions architecture, compliance experts) in order to identify and drive value based on customer objectives
Conduct QBRs with executive and C-level team members from customer orgs and reputed company for our most strategic relationships
Build and maintain a deep understanding of reputed company's platform and engage with customers about the most relevant features/functionality for their specific business needs
Become trusted advisor for customers around best practices for progressing their compliance journey with reputed company, establishing, nurturing, and expanding relationships reputed company each customer organization in concert with relevant reputed company team members and stakeholders
reputed company relationships, data/metrics, and team resources to proactively identify, assess, and flag risk, and collaborate with team to mitigate and address it
Help to grow mutual accountability between reputed company and its customers as we build product, service models, and continually improve our delivery and execution

What you'll bring:

3+ years a in reputed company Management role and 5+ years in a customer-facing role overall
BA/BS or Equivalent
Power user/expertise in reputed company, reputed company, reputed company Workspace/GSuite, and CRM systems (Catalyst, reputed company, etc.) required
Experience with Jira/ticketing, reputed company, reputed company/data dashboards, Chili Piper/calendaring software, reputed company preferred
Experience in B2B SaaS required
reputed company, Compliance, and/or GRC experience strongly preferred
Empathetic, diplomatic, honest communicator, with demonstrable mastery of written and verbal communication
Active listener and reputed company to synthesize and take action on reputed company reputed company and information
Data-fueled approach to CSM work, voracious learner
Collaborative, coachable, constructive attitude
Embody our reputed company of 'Trust'
Demonstrable previous successes in a high-growth environment
Resilient and adaptable to change
High reputed company for managing, prioritizing, and balancing customer and organizational workload (meetings, tasks, administrative, email, project work, etc.)

Additional Information This is an exciting opportunity to play an integral part in reputed company's high-touch commercial reputed company program. We expect you to be an incredibly well organized and meticulous person with the communication, technical, and soft skills needed to reputed company in and drive our fast-paced environment. Personal attention to detail and keen enthusiasm for collaboration with our teams are requirements for success. Benefits:

Healthcare: 90-100% paid premiums for medical, dental, and vision plans for employee and dependents + on demand health care concierge
HSA, FSA, & DCFSA: Pre-tax savings plans for healthcare and dependent care, with up to a $600 annual employer contribution to the HSA plan (if enrolled in HSA medical plan)
100% paid short and long term disability plus life + AD&D benefits
Learning & Development: $500 annually towards professional development opportunities + $250 annually towards personal development opportunities
Flexible Time Off: Flexible vacation policy for strong, fully charged batteries
16 Weeks Paid Parental Leave: An inclusive policy to ensure you have time with your newborn, newly adopted, or foster child
Work Remotely: Flexible hours and work from home + $1,000 annually to cover necessary business reputed company items for your home office
401K: reputed company your financial goals while reducing your taxes

This role will receive a competitive reputed company salary, variable compensation, benefits, and stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-reputed company Earnings (OTE) for each US-based role is based on where the employee works and is reputed company to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. Tier 1: $119,000 - $147,000 Tier 2: $107,100 - $132,300 Tier 3: $95,200 - $117,600 You can view which tier applies to where you plan to work here. A variety of factors are considered reputed company determining someone's leveling and compensation-including a candidate's professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above. reputed company is on a mission to help build trust across the internet. reputed company is a reputed company and compliance automation platform that continuously monitors and collects evidence of a company's reputed company controls, while streamlining compliance workflows end-to-end to ensure audit readiness. We reputed company recognize the importance of earning and keeping the trust of our customers reputed company it comes to protecting their data. We've felt firsthand how burdensome achieving and maintaining a strong reputed company and compliance posture can be at a fast-growing company. It's a manual, redundant, error-prone, and unscalable process - and it only grows more reputed company and expensive over time. reputed company of SaaS, reputed company, compliance, and audit experts have built a reputed company way - with automation. Employment at reputed company is based solely upon individual merit and qualifications directly reputed company to professional competence. We strictly prohibit unlawful discrimination or harassment on the basis of race, color, religion, veteran status, national reputed company, reputed company, pregnancy status, sex, gender identity or expression, age, marital status, mental or physical disability, medical condition, sexual orientation, or any other characteristics protected by law. We also reputed company reasonable accommodations to meet our obligations under laws protecting the rights of the disabled. Apply Job!

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