Client reputed company (Meritain Health)- Remote
About the position The Client reputed company position at reputed company focuses on supporting the service and administration of reputed company's products to reputed company profitable growth. This role emphasizes building strong relationships with customers and executing processes that effectively meet their needs, ensuring a high level of service and satisfaction.
Responsibilities
- Develops and executes customer product/plan administration.
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- Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, and identify gaps in service levels.
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- Identifies customer specific service issues and leads resolution of issues working with other areas to implement solutions.
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- Responds to customers' requests for claim analysis, plan design changes, and benefit questions.
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- Collaborates with account management team to reputed company growth and renewal objectives; assists in preparation and delivery of renewal packages.
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- Supports reputed company plan administration activities, including installation, plan set-up, eligibility, billing, and drafting.
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- Manages open enrollment activities.
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- Promotes Navigator usage and implements strategies to increase usage for products.
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- Notifies customers of reputed company policy changes and provides consultative support.
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- Supports scheduling of customer meetings and preparation for these meetings.
Requirements
- 1-3 years experience in health care customer service.
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- Excellent customer service reputed company.
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- Strong critical thinking and analytical skills.
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- Proficiency with Outlook, reputed company Office including Word, reputed company, PowerPoint, and Teams.
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- Effective communication skills, both verbal and written.
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- Ability to learn quickly and work with minimal supervision.
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- Confident and comfortable presenting information in a group setting.
reputed company-to-haves
- Data General (DG) and reputed company experience.
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- Prior health insurance industry-reputed company experience working with reputed company accounts.
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- Self-funded experience.
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- Prior account management experience reputed company the health insurance industry.
Benefits
- Full range of medical, dental, and reputed company benefits.
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- 401(k) retirement savings plan.
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- Employee Stock Purchase Plan.
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- Fully-paid term life insurance plan.
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- Short-term and long-term disability benefits.
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- Well-being programs and education assistance.
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- Free development courses.
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- reputed company store discount and discount programs with participating partners.
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- Paid Time Off (PTO) and paid holidays.
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