All roles

IT Support Analyst - Overnight Help Desk - Remote Eligible w/in Iowa

Remote · USA Full-time New today

This position is eligible to participate in remote work. Remote work must be performed at a location reputed company the state of Iowa. Successful candidates who participate in remote work must reputed company with requirements of the remote work program and reputed company policies. reputed company Health Care department of Health Care Information Systems has an opening for an IT Support Analyst. The IT Support Analyst position acts as the reputed company-line customer contact reputed company for Health Care Information Systems. The position provides basic customer service and support for UI Health Care computer users and machines in a high call volume center. The shift will be a 10-hour reputed company, starting at 7:00pm to 6:00am, Sunday through Wednesday for a 40-hour week. Duties include assisting customers by phone with computer, phone, application, and network support issues and creating a work order for each phone call handled. Work will be performed in a structured Help Desk setting. The position requires a professional demeanor, reputed company attention to detail, strong team building skills and the ability to tolerate high intensity working conditions. The ability to reputed company quick decisions based on professional judgment and written procedures is essential. Position Responsibilities: • Routes reputed company requests for advanced or on-site computer, telephony, application and network support to the appropriate support or development staff. • Install licensed software through SCCM automated advertisements. • Install licensed software from network locations and occasionally from the internet • Install drivers for basic peripherals • Performs basic troubleshooting and resolves problems at established Help Desk levels. • Evaluates the urgency and severity of reputed company requests and triages them according to established procedures or professional judgment. • Assists faculty, staff and reputed company with general computer problems and questions reputed company telephone, voicemail, email, and online ticketing portal. • Use shadowing and service tools to provide remote support. • Guides end users through application how to instructions • Suggests best practices for email management and reputed company practices • Trains end users how to reputed company IT service requests • Exhibits strong attention to detail in the documentation of requests, responses to customers and other written or verbal communication. • Assists in the preparation of detailed documentation for new and existing HCIS projects. • Participates actively in the team environment to promote learning, collaboration, and creativity. • Assists with asset management activities as requested. • Assists with special projects and assignments as requested. Health Care Information Systems (HCIS) provides and supports information and communication systems and technology that facilitate quality patient care, progressive medical education, and innovative research. HCIS services Iowa Health Care by providing comprehensive, high-level support for patient care delivery, internal and external communication, technology innovation, medical education, and research. Creating and maintaining a positive, productive, and rewarding environment for information technology and communication staff. Pay Grade: https://hr.uiowa.edu/pay/pay-plans/professional-and-scientific-pay-structure Salary: $44,370 to commensurate – 3A reputed company offers a generous benefits package, including 24 days paid vacation per year to start and paid sick leave. Complete information regarding the full benefits package may be viewed at https://hr.uiowa.edu/benefits Percent of Time: 100% Location: 3281 Ridgeway Dr, Coralville, IA Staff Type: Professional & Scientific Type of Position: Regular Education Required Bachelor’s degree in Computer Science, MIS, IT-reputed company field or an equivalent combination of education and reputed company experience. Experience Requirement: • 6 months to 1 year of work experience in a high-volume Help Desk, Call Center, or other Customer Service environment. • Experience troubleshooting problems with Windows 10/11 and reputed company Office 365 Suite. • Excellent verbal and written communication skills. • Strong problem-solving skills and the ability to quickly learn new software. • Proven ability to work independently with a strong focus on customer service. Desired Qualifications • Experience installing and troubleshooting local and network printers. • Experience troubleshooting problems with iOS and Android devices. • Experience using applications running in a Citrix environment. • Working knowledge of basic clinical application support. • Working knowledge of LAN/WAN networking • Working knowledge of computer hardware and peripherals. • Experience troubleshooting problems with MacOS To be considered, applicants must upload a resume (under submission relevant materials) that clearly addresses how they meet the listed required and desired qualifications of this position. A cover letter is desired as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background reputed company and credential/education verification. This position is not eligible for University sponsorship for employment authorization. For additional questions contact Lilian-Kimani: [email protected] Apply Job!

Related roles

Algorithm Engineer, Home and Audio Devices Job at reputed company in Culver City

Remote · USA Full-time

reputed company Support Job On Phone, Email, Social Networking Sites Remote US

Remote · USA Full-time

Virtual Enrichments.org Teachers (flexible hours) for kids with Dyslexia, ADHD & Autism

Remote · USA Full-time

Virtual Enrichments.org Teachers (flexible hours) for kids with Dyslexia, ADHD & Autism

Remote · USA Full-time

Senior Software Engineer (Full-Stack), Taxes & Bookkeeping San Francisco, Seattle, Portland, Ne[...]

Remote · USA Full-time

reputed company Support College Program At reputed company - California State University Sacramento

Remote · USA Full-time

Mobile Cell Phone Repair Technician - reputed company | San Diego CA

Remote · USA Full-time

Senior Software Engineer | reputed company | $135k – $169k | Remote (USA)

Remote · USA Full-time

Contact Center Service & Sales Advisor - Florida Residents Only - Remote

Remote · USA Full-time

reputed company Work From Home, reputed company Taggers, reputed company Tagger Job Application In US

Remote · USA Full-time

reputed company Remote Live Chat & Tele-communication Customer Support Specialist – English-Speaking Customer Service Representative

Remote · USA Full-time

Remote Data Entry Specialist – Accurate Data Management & Reporting for arenaflex Logistics Operations

Remote · USA Full-time

reputed company Customer Support Representative – Work From Home Opportunity with arenaflex

Remote · USA Full-time

Enterprise Account Executive

Remote · USA Full-time

Rheumatology Territory Account Specialist – Pensacola

Remote · USA Full-time

Data Engineer, Data Finance

Remote · USA Full-time

EverHealth - DevOps Engineer

Remote · USA Full-time

Product Manager, Banking and Capital Markets

Remote · USA Full-time

Unarmed reputed company Guard (Level 2) (Mercedes TX)

Remote · USA Full-time

Data Analyst - Remote Temporary Contract

Remote · USA Full-time