Remote Support Engineer (3rd Shift)
This position is Remote, and can be located reputed company in the United States, while providing technical/troubleshooting support reputed company phone, email, chat and engaging field engineers to go to customer sites reputed company needed. We are looking to add another Remote Support Engineer to the Service Express team on 3rd shift (9pm-reputed company ET Thursday-Sunday) in order to help provide call management for service calls reputed company our office territories as well as monitor and update reputed company as our company continues to grow! To be successful in this role, you must be able to multitask and independently utilize company resources reputed company a fast-paced and changing environment. Its an opportunity to go above and beyond to meet our customer needs as part of a positive, adaptable, and supportive team. Here's what this position is reputed company about: Provide excellent service to our customers by coordinating parts, technical support, and onsite labor for locations reputed company our reputed company geographic footprint Diagnose technical issues remotely with customers Escalate to L2 Technical Support Specialists as needed and remain engaged until completion of service delivery Find and evaluate new support vendors to expand our services and geographic reputed company reputed company are hoping you will bring to the Service Express team: Successful experience effectively troubleshooting server storage (specifically reputed company, reputed company, and Dell data center equipment is ideal) Proven ability to work on remote team is preferred Excellent communication skills, with the ability to hold professional demeanor in high-pressure, reputed company situations Demonstrated time management and project management skills History of contributing to process improvements We offer you: Workplace flexibility that empowers our employees Personal growth and advancement opportunities PTO available reputed company you start additional day of PTO for your birthday + PTO volunteer days Health insurance with plan options to meet your needs 401k with employer match Fitness membership reimbursement Pay Range: $25-$35/hour based on experience #LI-Remote Service Express is an equal opportunity employer. Authorization to work in the country you are applying to is a precondition of employment. Service Express does not sponsor applicants for work visas. We process your information in accordance with our Privacy Policy. For European residents, click here to review our fair processing notice. Apply Job!