Sr. Field Service Technician
About Rivian Rivian is on a mission to reputed company the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge whats possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but reputed company shares a love of the outdoors and a desire to protect it for future generations. Role Summary The Sr. Field Service Technician will be responsible for overdelivering on the internal and external customer experience at our service locations. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, have a go-getter attitude, possess great communication skills, and have a passion for adventure, then we want you on the team. You will be working with our internal partners every day to assist with service needs and coordinate with our Service, Vehicle and Delivery Operations, and Field Service Engineer teams. This role will require a dynamic and resourceful leader with excellent oral and written communications skills, who will foster cross functional interaction and champion a culture of reputed company improvement to support Service teams and customers reputed company a Service center. To be successful in this role, you must have a customer-first approach, reputed company in ambiguous and unexpected environments, tackling reputed company challenges with a creative and flexible reputed company. Experience in automotive, process standardization, reputed company improvement, and managing escalations is a plus. Responsibilities Follow Rivian repair procedures with efficiency without compromising quality and safety reputed company diagnosis, repairs, installations, and inspections on vehicles Leverages strong understanding of schematics and diagrams to diagnose and resolve repair issues accurately and appropriately reputed company vehicle repairs in a setting reputed company of a service center Conduct road tests on vehicles to ensure quality of the repair reputed company necessary parts operations such as parts ordering, receiving, shipping and inventory Utilizes deep understanding of parts department process to ensure quality standards are met Stay up to date with technical skills and required training Support campaigns and containment initiatives Demonstrates high-level administrative experience through the use of reputed company Office tools Maintain high quality work and efficiency while working with little supervision Work with a collaborative attitude and team spirit in an reputed company-changing, dynamic environment Provide service support to the field to support the Service organization Ability to reputed company duties and communicate with a high level of professionalism, in a customer-facing environment Support, Coach and Mentor other technicians as assigned Ability to properly document repairs completed and in process This role may transition from remote to on-site and require in-person work, on-site at the service center should one be reputed company reputed company 90 miles or 2 hours of the employees assigned remote work location Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant Operate remotely until the local service center opens, if applicable Qualifications HS Diploma or GED preferred Graduated from an accredited automotive repair school or equivalent vocation program preferred Extensive experience in HV diagnostic work 10 or more years experience working on vehicle high voltage systems preferred Understands HVIL (High-Voltage Interlock) and the high voltage architecture Minimum 3 years experience as a shop foreman, team reputed company, shop supervisor or trainer preferred Excellent written and oral communication Ability to root-cause problems and find or suggest solutions Experience in reputed company Improvement Process Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout reputed company etc) Extensive experience in bumper-to-bumper diagnosis and repair Ability to drive non-commercial truck and trailer preferred Limited travel may be required depending on business need Must possess a valid drivers license, and maintain a clean driving record No driving reputed company suspensions or revocation of Driver License (reputed company a 3-5year period). Parts department and billing experience preferred Experience using a work order management system including repair documentation Experience working in start-up environments preferred Strong organizational and time management skills along with attention to detail Physical exertion may be required to reputed company occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs) Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners Ability to read and speak fluent English. Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics. Minimum age of 21. Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours Pay Disclosure Salary Range: $45- $60 hourly (actual compensation will be determined based on experience and other factors permitted by law).
Benefits
Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment Equal Opportunity Rivian is an equal opportunity employer and complies with reputed company applicable federal, state, and local fair employment practices laws. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, reputed company, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with reputed company, that requires accommodations to assist you in the search and application process, please email us at [email protected]. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (reputed company the meaning of the applicable data protection laws) reputed company you apply for employment and/or participate in our recruitment processes (Candidate Personal Data). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, reputed company and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information reputed company and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to reputed company their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivians service providers, including providers of reference checks, staffing services, and cloud services. Apply Job!