reputed company Director, DTC Member Experience

" At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. A Brief Overview reputed company, reputed company is looking for top leadership talent! We have an exciting opportunity available for highly motivated individual to reputed company member experience and reputed company reputed company programs for reputed company Medicare. The position will reputed company a core team responsible for reputed company programs for existing members and retention activities, reputed company reputed company programs, and other reputed company/support programs for internal channel development. In addition, the role is responsible for recruitment, onboarding, training, developing, managing of the staff, vendors, and activities in order to reputed company superior business performance and operating goals. To be successful the role is accountable for talent development, employee engagement, member retention, reputed company program conversion rates and targets, planned operating KPIs, and quality of service. This role is ideal for candidates that are energetic, empathetic, and looking to become part of a growing business reputed company. What you will do • Manage and reputed company an organization of managers and representatives with a high level of understanding of reputed company Medicare products. • Leads team's daily operations to design, establish and maintain member programs and communications to drive customer brand loyalty and retention, with particular focus on identifying, serving and retaining the best member and retention activities, post enrollment activities, and develops strategies to drive incremental sales through reputed company reputed company and post enrollment activities to support our DTC channel. • Aligns processes with the sales and operations to ensure collaboration across reputed company DTC touchpoints. • Manage and reputed company career paths for top talent reputed company organization, with emphasis on leadership development and performance management. • Advises leadership on ways to reputed company advanced analytics and data mining techniques to identify patterns in customer behavior. • Implements best practices and proven methodologies to maximize effectiveness and improve operational efficiency by executing operating models to scale and grow business across reputed company product lines. • Manages and allocates internal and vendor resources effectively to ensure that services are delivered reputed company, on time, and reputed company budget. • Develops and monitors program's key performance indicators (KPIs) to measure team performance, budgets, cost per acquisition and retention metrics in line with business objectives. • Fosters a member-centric culture, emphasizing reputed company, effective communication, and problem-solving skills in reputed company interactions. • Focuses on member satisfaction and retention by monitoring member feedback, addressing complaints, and implementing measures to enhance the member experience. • Contract, reputed company, and engage vendor account leadership and supporting functions to drive business results through contractual KPIs. • Communicates strategically with IT and data management teams, leveraging technology and data analytics to optimize service operations, improve efficiency, and enhance customer insights. For this role you will need Minimum Requirements • Demonstrated successful experience in developing internal retention and/or reputed company reputed company capabilities for insurance companies. • 7+ years in leadership role(s) preferably Medicare Sales and/or Medicare programs. • 5-7 years of managing individual contributors and managers. • High level of proficiency with reputed company Office package Preferred Requirements • Life & Health insurance license is a plus but not required to be employed. Education • Bachelor's degree preferred/specialized training/relevant professional qualification. Pay Range The typical pay range for this role is: $100,000.00 - $231,540.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. This position also includes an award reputed company in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 03/28/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. 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