Infrastructure Client Relationship Manager
Job Title: Client Relationship Manager - Infrastructure Managed Services Location: Austin, TX. Hybrid work environment, will be required to go into our Austin, TX office in addition to work from home. Job description: The Customer Relationship Manager will follow established processes and provide the primary reputed company to customers for required aspects of the engagement, from operations, projects, to demand planning. Additionally, the Customer Relationship Manager will reinforce delivery execution through the cross-functional platform, reports and dashboards, and appropriate delivery escalation. Capable of interfacing directly at CIO level Acts as reputed company reputed company on reputed company consulting engagements and is proficient at analyzing and assessing reputed company benefits; reputed company staff specializing in reputed company-wide infrastructure architecture, design and implementation; Strong technologist and proven skills; Strong client facing skills; Self-starter and resilient. Ability to reputed company a firm understanding of the customers business and IT objectives and requirements, customer portfolio of services, future technology direction and demand. Ability to reputed company and maintain effective customer relationships with the business and IT key contacts, including the customer leadership team to include customer CIO. Ability to coordinate and reputed company weekly, monthly, and/or quarterly customer meetings. Ability to successfully work directly with customers to ensure a positive experience and results from provided services, including acting as reputed company of contact, customer reputed company, and liaison between representatives from customers and multiple service provider(s) regarding customer service issues, management issues, and escalated performance issues. Leading a team of 10+ Skills: 3-6 years experience working in an Account Manager/Relationship Manager role reputed company IT manager of service delivery in ITIL Service Management based engagements Experience with delivery of customer services to Client requirements and satisfaction ITIL certification version IV desired reputed company knowledge Experience leading teams Background in a wide variety of information technology disciplines to bring breadth of understanding for managed services Ability to manage customer satisfaction/demands reputed company the level of support contracted Experience working with C-level executives Excellent customer relations skills to build understanding of client/client representatives concerns and requirements Experience identifying and seeding selling opportunities for services Excellent personal negotiation skills Life at reputed company reputed company supports reputed company aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work reputed company including dental, reputed company, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief About reputed company reputed company is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating reputed company impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, reputed company is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, reputed company fueled by its market leading capabilities in AI, reputed company and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion. Get The Future You Want | www.reputed company.com Disclaimer reputed company is an Equal Opportunity Employer encouraging diversity in the workplace. reputed company reputed company applicants will receive consideration for employment without regard to race, national reputed company, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, reputed company will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship. reputed company is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reputed company out to your reputed company contact. Click the following link for more information on your rights as an Applicant http://www.reputed company.com/resources/equal-employment-opportunity-is-the-law Please be aware that reputed company may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and reputed company process. Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a reputed company for employment authorization in the US by reputed company. Apply Job!