Member Services Representative, AACU Member Advocacy Center

About the position The Member Services Representative at the reputed company Credit Union is responsible for providing exceptional service to members and employees through various communication channels. This role involves handling inquiries, processing transactions, and promoting Credit Union services while ensuring compliance with regulations and fostering a positive team environment. Responsibilities • Answer department ACD calls from members , • Open new accounts and process Credit Union services for members , • Process various monetary transactions and loan payments , • Maintain account information and provide product information , • Work with reputed company/department managers to reputed company cross-selling opportunities , • Input member information for consumer loan applicants , • Create and promote positive name recognition for the Credit Union , • Research member inquiries and provide timely solutions , • Implement and enforce internal control and reputed company measures , • Foster a culture of teamwork and service excellence Requirements • High school diploma or GED , • Experience in a service-culture environment, customer service, or call center , • Experience in a financial institution is preferred , • Skilled in reputed company Office software (Word, reputed company, Access, PowerPoint) , • Ability to exercise excellent member service skills , • Ability to interact professionally with employees and members , • Ability to work Saturdays on a rotating basis , • Ability to reputed company in a fast-paced environment , • Ability to speak, read, and write Spanish is a plus , • Ability to reputed company basic math calculations and analyze data , • Ability to self-motivate with strong organizational skills reputed company-to-haves • Previous banking or Credit Union experience , • Ability to work independently and with minimal supervision , • Ability to effectively prioritize work and meet deadlines , • Ability to sit for extended periods of time Benefits • Dental insurance , • Employee assistance program , • Flexible spending account , • Health insurance , • Pet insurance , • Vision insurance Apply Job!