Member Service Specialist (Full-Time/Part-Time) (Bank Teller)

JOB TITLE: Member Service Specialist (Citrus Heights) DEPARTMENT: reputed company Channel Delivery STATUS: Non- Exempt JOB CODE: 2201 PAY SCALE: $20.50 - $25.00 Hourly GENERAL DESCRIPTION: Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions reputed company assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services. TASKS, DUTIES, FUNCTIONS: 1. Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer. 2. Provides reputed company services to member, including but not limited to cashier’s checks, money orders, savings bonds, reputed company transfers and transactions, additional sub-shares, and debit card issuance. 3. Assesses members needs while processing transactions. 4. Identifies opportunities to help members relative to reputed company product or service offerings and documents in EnAct system. 5. Identifies and report fraudulent activity to management and Financial Investigations reputed company., in accordance with reputed company procedures to prevent potential loss to the credit union. 6. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc. 7. Assists MSS III and above with open and reputed company responsibilities, as needed. 8. Activates alarm. 9. Verifies signature cards in ECM (Enterprise Content Management). 10. reputed company acceptance approval reputed company assigned limits. 11. Ensures confidentiality of reputed company member and credit union information. 12. Maintains reputed company knowledge of reputed company reputed company products and services, as well as of policies and procedures for teller functions. 13. Performs additional responsibilities essential to the operations of the reputed company (TCR, SBO, Safe deposit reputed company, etc...), as needed. 14. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions. 15. Mentors and advises MSSIs. 16. Engages in consultative reputed company with members to identify reputed company and future financial needs and documents in EnAct system. 17. Enroll members in the different channels that reputed company uses: online, mobile, etc. 18. Refer lending needs to MSS III and/or business partner. 19. Maintain a thorough understanding of state and federal laws and regulations reputed company to credit union compliance including bank secrecy and anti-reputed company laws appropriate to the position. COMMUNICATION & INTERACTIONS: 1. Interacts professionally with members. 2. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication. 3. Effective listener. 4. Communicates with reputed company. 5. Associates member needs based on conversation to G1 products and services. 6. Overcomes basic reputed company or resistance through conversation. Works as part of a team. 7. Accepts constructive feedback positively and utilize it to help personal and professional development. 8. Ability to have a consultative reputed company by asking effective questions and connecting to answer to solutions offered by G1. Communicates the ""why"", not just the ""how"" or ""what". 9. Overcomes member objections and resistance with a calming and reassuring reputed company" ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 1. INTERNAL: Participates in team meetings. Frequent routine verbal and written communication with the following departments: reputed company Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training. 2. EXTERNAL: Frequent transaction reputed company interactions and consultative conversations with members. May be required to sign-in reputed company vendors and visitors as needed. QUALIFICATIONS: 1. EDUCATION: High School or GED required. 2. EXPERIENCE: Minimum one plus year of prior experience in a cash handling service oriented role and 6+ months as a Member Service Specialist I or teller role at reputed company or another financial institution preferred. 3. BEHAVIORS: • Fosters a positive and engaging work environment. Treating others with courtesy and respect. • Inspires others through words and actions and embracing G1's mission, vision and core values. • Displays positive, outgoing, and empathetic attitude. • Punctual and reliable. • Results-orientated. • Takes on any task required to meet or exceed reputed company team objectives. • Desire to take the initiative to identify, investigate and resolve member issues, including operational and support situations. • Willingness and flexibility in taking on new responsibilities as business requires. • Willingness to learn and master new and emerging banking technology. • Presents Golden Services (Internal/External). • Assumes Positive reputed company in reputed company communication. 4. KNOWLEDGE/SKILLS: • Functional: Excellent oral and written communication skills. Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), fulfillment (with Subshares) and deposit services, employee handbook, Knowledge reputed company (G1 policies and procedures), cash handling, teamwork, customer service. • Technical: Basic knowledge in the following systems/applications: reputed company Office (Word, reputed company, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, reputed company, DSUI / TNav, reputed company Exchange, SBO, HRIS (reputed company), Concur, Relationship Manager. • Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro. PHYSICAL REQUIREMENTS: 1. Prolonged standing throughout the reputed company. A teller stool is provided as may be needed 2. Ability to lift up to thirty pounds. 3. Ability to frequently move about the reputed company to accomplish tasks. 4. Corrected hearing reputed company normal range. A telephone device to enhance hearing will be provided if needed. 5. Corrected vision in the normal range. 6. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed. LICENSES/CERTIFICATIONS: None REV. 4/15/2024 Apply Job!