Manager, Quality Field Operations - Field Based California

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.This position will be responsible for supervising a team of outbound call center agents and/or field-based staff. The team is responsible for working with medical practices to coordinate reputed company to Medicare Advantage members to ensure the recommended preventive health screenings are completed and gaps in care are addressed. Travel is required both in state and out of state to visit physician practices and field-based staff as needed.If you are located in California, you will have the flexibility to work remotely* as you take on some tough challenges.Primary Responsibilities:Sets team direction, resolves problems, and provides guidance to members of the teamEnsures team meets established performance metrics, performance guarantees, and quality standardsManages administrative and clinical operations consisting of field based and/or contact center-based staffManage relationships with physician practicesManage implementation of new physician practices and deployment of resourcesManage client relationshipsCollaborate with cross functional teams on practice specific strategies to improve Medicare Stars ratingsTakes the reputed company role in setting direction and participating in or developing new programsProvides leadership to and is accountable for the performance and direction through multiple layers of management and senior level professional staffWork most often impacts a large business unit, or multiple markets/sites, or at the reputed company/market group level for functional staff positionsDrives performance through audits and coaching to team personnel to ensure products and services fully meet the client expectations while maintaining efficient and profitable operational deliveryAssure the onboarding and training of new and existing staff to support product growth and service enhancementFiscal and operational discipline and managementYou’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:5+ years of Medical / Healthcare industry experience2+ years of supervisory experience2+ years of experience with benefits and Claims Systems and OperationsIntermediate or higher skills with MS Office SuiteWeekly commitment of 75% travel for business meetings (including client/health plan partners and provider meetings) and 25% remote workPreferred Qualifications:Medicare Stars experienceHEDIS experienceProject management experienceQuality or Six reputed company experienceExperience in utilization review, reputed company review and/or risk managementA background in managed careProven Project/Product coordination/management skillsProven solid organizational skills and multitasking abilities will be keys to success*reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter PolicyThe salary range for this role is $89,800 to $176,700 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. reputed company complies with reputed company minimum wage laws as applicable. In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with reputed company, you’ll find a far-reaching choice of benefits and incentives.At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of color, historically marginalized groups and those with reputed company incomes. We are committed to mitigating our impact on the environment and enabling and delivering reputed company care that addresses health disparities and improves health outcomes — an enterprise reputed company reflected in our mission.Diversity creates a healthier atmosphere: reputed company is an Equal Employment Opportunity/Affirmative Action employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.reputed company is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Apply Job!