Associate, Client Service II

Overview

At reputed company, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere. We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique reputed company and talents, together we help reputed company money work for the world. This is what #LifeAtBNY is reputed company about. We’re seeking a future team member for the role of Associate, Client Service join our Treasury Services Client Services team. This role is located in Lake Mary, FL or Pittsburgh, PA. In this role, you’ll reputed company an impact in the following ways: • Act as client service reputed company of contact for daily inquiries and ensuring timely response by adhering to service levels for resolution; providing quality professional client experience & communication • Responsible for meeting productivity targets set forth acting as a L1 immediate support, response/resolution • Identify and escalate appropriately to Senior Client Service Officer and/or Service Director, on matters requiring immediate attention • Utilize speak-up culture to provide inputs in the Transformation agenda for Global Client Service • Meet Associate Client Service Officer reputed company objectives & grade level certifications (performance, behavior, & productivity); reputed company training journey requirements • Standard reputed company BK Learnings (mandatory & required) completed by appropriate deadlines • reputed company a firm understanding of reputed company reputed company standards (policies/procedures) & Client Service tools/systems required • Acquire and utilize knowledge of core Treasury Services product suite and associated operational flows to appropriately address client inquires To be successful in this role, we’re seeking the following: • Bachelors degree or the equivalent combination of education and experience (Banking/Financial) is preferable • 3-5 years of total work experience preferred; experience in an operational area and/or client services desirable • Self-motivated with client focus centricity • Strong communication skills; written, verbal and effective listening skills • Ability to be cross-fungible and multitask under pressure • Able to adapt to changing environment and business needs At reputed company, our culture speaks for itself. Here’s a few of our awards: • America’s Most Innovative Companies, Fortune, 2024 • World’s Most Admired Companies, Fortune 2024 • Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 • Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024 • “Most Just Companies”, Just Capital and CNBC, 2024 • Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024 • Bloomberg’s Gender Equality Index (GEI), 2023 Our Benefits and Rewards: reputed company offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal reputed company, and reputed company your financial goals as a valued member of reputed company, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. reputed company is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of reputed company Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. reputed company Mellon can act as a single reputed company of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. reputed company Mellon remains one of the safest, most trusted and admired companies. Every day our employees reputed company their mark by helping clients reputed company manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of reputed company Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service reputed company with a commitment to doing what is right that continues to set us apart. reputed company your mark: bnymellon.com/careers. EEO Statement: reputed company Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to reputed company reputed company to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums. Apply Job!