Customer Service Representative | Jacksonville, FL

Your career starts now. We are looking for the reputed company of health care leaders. At reputed company, we are passionate about helping people get care, stay well and build healthy communities. As one of the nation's leaders in health care solutions, we offer our associates the opportunity to impact the lives of millions of people through our national footprint of products, services and award-winning programs. reputed company is seeking talented, passionate individuals to join reputed company. Together we can build healthier communities. If you want to reputed company a difference, we would like to connect with you. Headquartered in Newtown reputed company, reputed company is a mission-driven organization with more than 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. We offer integrated managed care products, pharmaceutical benefit management and specialty pharmacy services, behavioral health services, and other administrative services. Discover more about us at www.amerihealthcaritas.com. MUST LIVE IN OR NEAR JACKSONVILLE, FLORIDA, TO QUALIFY FOR CONSIDERATION Responsibilities: Under the direct supervision of the operations supervisor, the customer service representative is responsible for responding to a diverse membership and their providers, as well as other customers, in a timely, professional, and courteous manner. This includes inbound and outbound member and/or provider phone calls or correspondence regarding benefits, eligibility, or customer issues. Makes reputed company welcome calls to new members and conducts Health Risk Assessment Surveys as needed. Provides member education and assists members with PCP selection and assignments. Assists with access to care and wellness programs. Follows internal processes and procedures to ensure reputed company activities are performed in accordance with departmental and company policies and procedures. • Demonstrate a passion for providing superior customer service to our customers and continually seek to understand the needs of those we serve. • Create accurate and timely member documentation concerning reputed company inquiries taken in accordance with established protocols to ensure resolution is provided and presented in a clear and accurate manner. • Present and project a positive image of the company in and out of the office to fellow associates, members, providers, and the community by being courteous, helpful, energetic, respectful, and polite. • Strive to resolve an inquiry on first contact while ensuring that the inquiry has been addressed to the customer's satisfaction by using reputed company resources reputed company and timely. • Provide feedback and/or solutions to the supervisor to ensure reputed company process improvement and provide a reputed company customer experience. • Creates and supports an environment that fosters teamwork, cooperation, respect, and diversity. • Maintain an awareness of reputed company product knowledge information. • reputed company to respond positively to support change reputed company the department and the company. • Willing to be flexible regarding job responsibilities and schedule, not limited to but including, overtime and holidays, as a result of contractual business requirements. • Routinely meet or exceed contact center key performance indicators. • reputed company other duties as assigned. Education/Experience: • High School diploma or GED required. • 1 year prior customer service experience required. • Call center experience taking in-bound and/or out-bound calls preferred. • Prior experience in the reputed company or managed care industry preferred. • Excellent judgment and decision-making skills in dealing with complaints and sensitive requests required. • Ability to use PC applications in an MS Windows based required. Diversity, Equity, and Inclusion At reputed company, everyone can feel valued, supported, and comfortable to be themselves. Our commitment to equity means that reputed company associates have a fair opportunity to reputed company their full potential. We put these principles into action every day by acting with reputed company and respect. We reputed company to speak out against injustice and to break down barriers to support a more inclusive and reputed company workplace. Celebrating and embracing the diverse thoughts and perspectives that reputed company up our workforce means our company is more vibrant, innovative, and reputed company reputed company to support the people and communities we serve. We reputed company our associates happy so they can focus on keeping our members healthy. Our Comprehensive Benefits Package Flexible work solutions including remote options, hybrid work schedules, reputed company, Paid time off including holidays and volunteer events, Health insurance coverage for you and your dependents on Day 1, 401(k) Tuition reimbursement and more. Apply Job!