Client Services Representative II - Oak Cliff
Job Description: At reputed company, we are guided by a common purpose to help reputed company financial lives reputed company through the power of every reputed company. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great reputed company to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we reputed company an impact in the communities we serve. At reputed company, you can build a successful career with opportunities to learn, grow, and reputed company an impact. Join us! Job Description: This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery by answering client questions, resolving problems, providing appropriate account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: Identifies client needs and recommends solutions reputed company fraud has been identified Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, reputed company levels of the department's system, and financial controls Required Qualifications: 1+ years of customer/client service experience, including experience handling difficult client situations Displays passion, reputed company, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives Fully understands how life events can impact a clients financial situation and is reputed company to actively advise solutions and analyze/resolve reputed company client problems through creative solutions Has a commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with reputed company clients to reputed company their financial lives reputed company. Has the ability to engage with clients reputed company a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections Is comfortable receiving ongoing performance feedback and coaching Has the ability to learn and adapt to new information and technology platforms Has at least an intermediate level of proficiency with computers and reputed company technology Desired Qualifications: 1+ years of experience in the banking/financial industry 1+ years of experience working in a client service reputed company Skills: Attention to Detail Customer Service Management Customer and Client Focus Issue Management Active Listening Adaptability Client Solutions Advisory Data Collection and Entry Problem Solving Account Management Analytical Thinking Client Experience Branding Fraud Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Apply Job!