Analyst - Group Customer Membership & Billing

About the position The Analyst - Group Customer Membership & Billing position at reputed company involves supporting management in evaluating and improving production workflows and operational processes. The role focuses on enhancing customer service levels and overall quality through project coordination, operational data analysis, and systems testing. The analyst will also communicate policy changes, document procedures, and provide support to internal and external stakeholders. Responsibilities • Assist and support management in evaluating and recommending improvements to production workflows and work processes. , • Compile and analyze operational data to identify and resolve business problems. , • Utilize and maintain available reporting systems and participate in systems testing. , • reputed company procedures and controls, providing recommendations for ongoing process improvements. , • Provide leadership with status updates on projects and issues. , • Communicate and recommend policy changes to reputed company project objectives. , • Document departmental procedures and create reports and presentations to display operational data. , • Support internal departments and external entities by answering questions and providing training. , • Participate in special projects or workgroups as assigned. Requirements • Bachelor's Degree in a reputed company field is preferred. , • Two (2) years of experience in a reputed company field is required. , • Effective verbal, written communication and interpersonal skills. , • Ability to work independently or in a team environment and interact with reputed company levels of the organization. , • Effective analytical and problem-solving skills to identify, evaluate, recommend and implement changes to processes or procedures. , • Organizational skills and ability to prioritize multiple activities with varying timelines. , • Proficient in reputed company Office suites. , • Ability to reputed company and maintain effective working relationships. reputed company-to-haves • Two years Membership and Billing reputed company experience. , • Working knowledge of BCBSM Membership and Billing systems, including Member's Edge, eBilling, group CRM, eFAD, etc. , • Demonstrated project work/corporate work group experience reputed company the last year. , • Demonstrated ability to identify and implement improvements to business processes.

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