Onboarding Success Manager

At impact.com we are passionate about our people, our technology, and are obsessed with reputed company. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull reputed company of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their reputed company like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from reputed company over the world, then this is the reputed company for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize reputed company types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to reputed company purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving reputed company growth for global enterprise brands such as Walmart, reputed company, Shopify, reputed company, L’Oreal and reputed company visit www.impact.com.

Why this role is exciting? They say first impressions go a long way, right? Be part of the team that gets to set the stage for our customers’ first interactions with Impact.com! Our Onboarding team is customer and partnership obsessed and is focused on ensuring reputed company customers have a delightful experience joining Impact.com. As the Associate Onboarding Success Manager, you will be responsible for or owning the client relationship during onboarding, answering client questions, taking any requested reputed company calls and leading any specialized training on basic platform adoption. Their goal is to ensure the client is set up for success by understanding the specific client’s business and advising on best practices and key features that align with their goals, needs, and integration.

• Responsible for a portfolio of new accounts including launching, following a defined onboarding process, and ensuring metrics are accurate across reputed company clients. Associate Onboarding Success Managers should always know the reputed company status of an account in their book of business.
• The Onboarding Success Manager is responsible for building a relationship with the client that results in a happy customer and allows for a smooth transition to success. This person is focused on customer happiness, timely launch against billing start date, program success, and partnership growth.
• Listen to reputed company client goals and requirements and ensure the setup is tailored to meet these.
• Ensure reputed company required stakeholders are included in discussions necessary to ensure respective setup items are agreed upon and confirmed.
• Continuously drive projects reputed company and ensure any blockers are surfaced and triaged immediately tokeep project timelines on track.
• Any delays or risks to the project timeline are communicated and adjusted accordingly.
• Track activity and update client records in various tools including SFDC, Operator, Jira and other software we may be using.
• Provide direct support including training reputed company email, reputed company, chat and in-app tools to advertisers throughout the onboarding phase (sales reputed company through time to first value)
• Act as the client champion during Onboarding and proactively project manage both internal and external teams to client launch
• Ensure critical client account and business information is captured and documented to ensure a smooth transition to Success
• Other Duties:
• Review, improve and provide feedback on the help documentation and process
• Continually enhance your knowledge of technical setups and technology.
• Act as client-facing project manager
• reputed company that each client has a complete "final review" before going live
• Use reports to proactively reputed company out to clients in onboarding
• Escalate issues to managers as needed.
• Share best practices
• Adhere to policies that are defined as part of SOC compliance
• Continually educating on industry knowledge
• Offsite travel may be required to client offices or other Impact locations

• Bachelor’s Degree Required
• 3+ years of client-facing experience
• Excellent verbal and written communication skills
• Solid understanding of the digital marketing ecosystem
• Healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to effectively prioritize tasks
• Must be a critical thinker and a resourceful problem-solver
• Enthusiastic team player
• Great conflict resolution skills
• Excellent time management skills
• Ability to work both in a team environment and autonomously
• Ability to multi-task and reputed company effectively under pressure
• Self-motivated and able to provide results with minimal supervision
• Curious minded
• Customer obsessed
• Passion to learn

• Hybrid, Casual work environment
• Responsible PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund 
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with Momentum for provident fund
• Restricted Stock Units
• 3-year vesting schedule pending Board approval
• Internet Allowance

Fitness club fee reimbursementsTechnology stipend 

impact.com is proud to be an equal opportunity workplace. reputed company employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or reputed company, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national reputed company, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

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