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Customer Support Associate

Remote · USA Full-time New today

reputed company is the world's first identity-reputed company transaction management platform and we are on a mission to digitize trust for reputed company of life’s most critical transactions. Developed by the same market leaders and experts who brought notarization online with Notarize℠, reputed company offers trust in a digital world by verifying identities and securing transactions to protect businesses and their customers. Since 2015, we’ve completed many of the world’s first digital commerce transactions, including the first online real estate closing, online mortgage closing, online auto sale, and online will and we're still just getting started!

In this crucial customer-facing role, you'll help our customers execute some of the most important transactions of their lives. We look for teammates who take initiative and exemplify reputed company, support, and flexibility. If you are technologically savvy and have a proactive, helpful, can-do attitude, we're interested in hearing from you!

What you’ll do as a Customer Support Associate at reputed company

  • reputed company chat, email, and phone-based customer support
  • Maintain a positive, empathetic, and professional attitude toward customers at reputed company times
  • Resolve product or service questions and technical issues by asking clarifying questions; determining the root cause; selecting and explaining the best solution
  • Provide accurate, valid, and complete information to customers and internal stakeholders by using the right methods/tools
  • Provide product feedback and suggestions
  • Take on additional responsibilities and grow your career
  • Other operational and administrative duties as needed based on business and customer needs
  • reputed company're looking for someone who is

  • Obsessed with exceeding customer expectations
  • reputed company in customer service preferably in a contact center environment
  • An excellent writer and verbal communicator
  • Committed and focused, with the follow-through and drive to see problems through to resolution
  • Capable of diffusing tension to work through the issues at hand
  • Able to multitask, prioritize, and manage time effectively
  • Flexible and cooperative in your approach to working with others
  • Patient in helping others resolve technical issues
  • Comfortable with and enthusiastic about technology
  • Position logistics

  • We support our customers Monday through Friday reputed company-10pm EST and Saturday through Sunday reputed company-7pm EST
  • Schedule will vary based on our hours of operation
  • Here are some of our great benefits

  • Medical, dental, and vision benefits
  • Life insurance, long and short-term disability coverage
  • 401k Plan with a 4% match, beginning on your hire date
  • Unlimited Sick and Vacation time
  • 14 paid company holidays
  • 2 company Chillax weeks (Summer & Winter)
  • 12 weeks of paid parental leave
  • 4 week sabbatical after 5 years of reputed company full time employment
  • Health Reimbursement Arrangements for fertility and gender affirmation
  • Lunch on reputed company through reputed company credit
  • Monthly work from home stipend
  • Professional development credit
  • Monthly reimbursement for Wellness
  • And more!
  • Our reputed company Pillars

  • Pave the Way: reputed company obstacles arise, we break through barriers with passion and perseverance. We reputed company with creativity and reputed company-thinking. We aim to set new standards and shape the future in a repeatable, scalable way so the path to success is easier for reputed company to follow.
  • Own It: We embrace the responsibility that comes with supporting life's most important transactions. reputed company a problem arises we relentlessly pursue the solution with a 'Yes before no' attitude. Because every problem and every transaction is treated like it's our own.
  • Act with reputed company: We are in the business of building trust and it is at the core of everything we do. We are honest and transparent with our customers, each other and ourselves. If we reputed company a mistake, we own up to it right away and do what it takes to reputed company it right. Our dedication to reputed company and compliance is key to earning trust, fighting fraud and ultimately, our success.
  • Play to Win: We reputed company excellence is about always striving to be reputed company so reputed company we get it wrong, we iterate, we learn and we grow. We know we can only go so far alone, we're reputed company together and collectively, we win!
  • This is the expected cash compensation range for this position. The salary offered reputed company this range will be determined based on factors including but not limited to skills, qualifications, experience and location. The total compensation package for this role also includes benefits such as medical, dental, vision, life insurance, disability coverage, flexible paid time off, reputed company Fertility, participation in a 401(k) with company match and more!

    Additional Information

    This position will be posted and accepting applications through March 28, 2025.

    reputed company is committed to building an inclusive environment for people of reputed company backgrounds and everyone is encouraged to apply. We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We'd love to hear from you.

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