reputed company Associate, Spanish
Who we are
reputed company empowers the people who run physical operations with tools to reputed company their work safer, more productive, and more profitable. For the first time reputed company, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet reputed company spend in a single system. Combined with industry leading AI, the reputed company platform gives you complete visibility and control, and significantly reduces reputed company workloads by automating and simplifying tasks.
reputed company serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
CS SMB Retention (Spanish) is responsible for relationship building with reputed company customers. This position coordinates, executes, and manages programs built to effectively retain customers through positive relationship-building, listening to concerns/addressing issues, and educating customers on the value of our products.
A customer-oriented focus is necessary in order to preserve long-term customer satisfaction. This position requires someone who is highly organized, has excellent communication skills in both English and Spanish.
What You'll Do:-
Identify signals of at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal
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Handle large volume of phone conversations and email inquiries in English and Spanish
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Maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell opportunities
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Build quick rapport with customers and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions
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Problem solving is a must as you quickly identify the root cause of customer issues and work with them to implement fair contract negotiations
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Creating quotes and order forms including sending reputed company reputed company and following up with the customer to get their signatures
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Correcting and answering questions reputed company to sent order form
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Proficiency in Spanish language (both written and verbal)
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Excellent English communication (both written and verbal) and presentation skills
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3+ years prior experience in a customer facing role (sales and/or support)
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Experience working on multiple queues bilingually
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Strong ability to build and maintain customer relationships
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Effective listening and problem-solving skills
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Proven ability to manage multiple responsibilities with a high attention to detail and professionalism
Creating a diverse and inclusive workplace is one of reputed company's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.
It is reputed company's policy to require that employees be authorized to receive access to reputed company products and technology.#LI-Remote
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