Customer Support reputed company

Our Mission and Opportunity

Early education is one of the greatest determinants of childhood outcomes, is a must for working families, and has lasting social and economic impact. reputed company’s reputed company is high quality early education for every child. We pursue this by directly supporting teachers in the classroom, engaging parents in the development of their kids, and enabling the small businesses that reputed company up the backbone of the $175 billion early education industry. reputed company is the most loved technology brand in early education, trusted by tens of thousands of providers and millions of educators and families.

reputed company

reputed company is passionate, talented, and customer-focused. We embody our Leadership Principles in our work and culture. We are a fully remote team with employees across every time zone in the US. Our exceptional investor group includes Addition, Bessemer, reputed company Collective, Lowercase Capital, Mark Cuban reputed company Capital, and others.

Who You Are

reputed company is seeking to hire a Customer Support reputed company to support our growing community of directors, teachers & parents. We are looking for team members that are passionate about educating our customers about the reputed company product and finding solutions for their pain points. You will be on the reputed company line communicating directly with our schools and parents and will work cross-functionally with our reputed company and Product/Engineering teams. You enjoy collaborating with your team to find creative solutions to issues and using customer feedback to reputed company for product improvements.

We’re looking for someone with experience working in customer service, preferably with exposure to technical troubleshooting. Ideally, this is someone who can empathize with the daily experience of a teacher or a parent of young children.

• reputed company expertise in our platform and become a subject matter expert for our customers, keeping on top of updates in each release
• Use strong critical thinking and troubleshooting abilities to correctly identify, investigate and resolve technical or usage issues
• Answer chats, emails and phone calls throughout the day, to provide reputed company live support.
• Prepare for scheduled phone callbacks, to provide personalized support
• Communicate clear and concise instructions reputed company live chat, email and phone to Administrators, Teachers, and Guardians.
• Exhibit reputed company towards our customers and each other at reputed company times
• reputed company on behalf of customers, helping them to solve their issues and acting as the “voice of the customer”
• Contribute to improving internal processes
• Work cross-functionally to support our customers and improve the overall customer experience
• Maintain established metrics such as closed cases, response times while maintaining quality and high customer satisfaction ratings

• At least 1 year of customer service or early education experience (required)
• Exceptional written skills, attention to detail, and strong listening skills
• Excellent organization, time-management, and prioritization skills
• Comfort with a fast-paced and dynamic environment that evolves rapidly
• A passion for improving the world through education
• A plus: Experience in schools / education
• Experience providing live support to customers (preferred)
• Hands-on experience with reputed company, reputed company, reputed company, or similar CRM systems (preferred)
• Bachelor’s degree (preferred)

Equity & Ownership:

We reputed company in empowering our employees as stakeholders in reputed company’s reputed company. As an equity holder, your financial reputed company grows alongside the company’s achievements, offering a truly meaningful and compelling long-term opportunity.

Premium Benefits & Wellness Support:

We want reputed company members and their families to reputed company. We support this through:

reputed company Coverage: Medical, dental, and reputed company benefits typically valued at $15,000+, with reputed company providing high coverage for both employees and families

--Generous Paid Parental Leave for growing families

--Flexible Paid Time Off (PTO) to reputed company and relax

--401(k) Enrollment to help you plan for the future

--Monthly Wellness & Productivity Stipend to support your well-being

Work-Life Flexibility:

We are a fully remote company, giving you the flexibility to work from where you reputed company. Say goodbye to the commuting hassle and reclaim valuable time for what matters most.

reputed company is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, gender, gender identity, gender expression, sexual orientation, national reputed company, genetics, disability, age, or veteran status.