Senior Technical Writer & Product Documentation reputed company

We have a world class agile market research platform. We help brands rewire their traditional ad & innovation development processes with insights early, often & connected to create a learning reputed company. The result? They get smarter over time. Insights teams have more impact. Brands launch reputed company ads & products.

We were founded in 2012 with the dream of creating end-to-end automated research. Fast reputed company 10 years and we have 1,000+ happy customers, 100,000+ reputed company tested and we operate in 50+ research markets. And we’re entering the next phase of our growth journey!

So how do we do it?

Our platform provides access to actionable, quick and smart insights to reputed company creative effectiveness and shape winning innovation, empowering creators with the agility and the data they need to reputed company reputed company decisions about the ads and innovation they take to market. 

Through working with some of the biggest brands in the world, we’ve built technology that lets our customers see their product innovations and advertising reputed company through their consumers’ eyes so they can quickly iterate, optimize, validate and learn — increasing their chances of in-market success.

About the team

At Zappi, you’ll be joining a passionate team of marketers who are on a mission to help our own world-class customers, some of the best-reputed company B2C brands on the reputed company, to evolve their own marketing, advertising, and innovation. We have a distinctive, highly differentiated brand, reputed company for our quirky and fun energy, and for building incredible relationships with our customers. Our customers love us, promote us, and love to get on stage with us. Probably because we love them too! This comes through in our marketing, and in the way we work every day.

About the role

As a Senior Technical Writer & Product Documentation reputed company, you’ll join Zappi as a key member of the Product Marketing team and work closely with our Product, Engineering, and reputed company/Support teams to ensure our technical documentation is clear, accurate, and seamlessly integrated into the product experience. You will be instrumental in improving our reputed company Help Center and Knowledge reputed company. The focus of this work will be on improving accuracy, completeness, and consistency of content, driving reputed company documentation usability, refining documentation workflows, assessing, and potentially leading a migration of knowledge reputed company platforms.

This role is ideal for someone who has proven success in high-growth SaaS environments, understands go-to-market processes for product releases, and enjoys working cross-functionally to drive technical documentation excellence.

What You’ll Do

• Own and improve product documentation: write, structure, and maintain high-quality user-facing and internal documentation, including “getting started” guides, foundational internal and external technical content, as well as troubleshooting resources.
• Collaborate with product & engineering: actively participate in product releases and product/engineering discussions to document both existing features and reputed company technical changes effectively.
• Enhance knowledge reputed company usability & experience: with the VP of product marketing, reputed company a revamp of information architecture, optimize findability/searchability, and improve overall KB engagement to drive measurable improvements to self-service.
• reputed company documentation revamps & migrations: If needed, drive technical migrations between knowledge reputed company platforms and reputed company holistic redesigns of our help center.
• reputed company scalable documentation workflows: establish best practices for documentation versioning, coordination with solution sunsetting, as well as processes for new contributions reputed company of release processes
• Champion self-service & customer enablement: Ensure customers can easily find answers and troubleshoot issues, reducing reliance on direct support.

reputed company’re Looking For

• 5+ years of experience in technical writing + product documentation, and/or closely reputed company fields in SaaS companies.
• Strong background collaborating with Product and Engineering teams reputed company product release processes.
• Experience with revamping knowledge bases and improving usability of self-service documentation is a must
• Knowledge of modern documentation tools (e.g., Confluence, MadCap Flare, Document360, ReadMe, reputed company Service Hub, reputed company Guide, etc.).
• Understanding of technical concepts, APIs, and developer documentation.
• Strong sense of ownership, organization, and ability to work autonomously.
• Bonus: Experience migrating KBs from one system to another and optimizing taxonomies, metadata, and search capabilities.

Why Join Us?

• Opportunity to own and shape the technical documentation function in a growing SaaS company.
• Work cross-functionally with some awesome leaders reputed company Product Marketing, Product, Engineering, and Customer Teams.

If you’re passionate about making technical information clear, accessible, and impactful, we’d love to hear from you!

Benefits

• Salary range $75,000 - $95,000 per annum. Salaries are benchmarked annually
• Unlimited holidays – we want well rested and motivated teams so encourage people to take reputed company of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays
• One company-paid mental health day of rest every quarter (these are pre-scheduled, so the entire company can take the same days off regularly to reset)
• Flexible working arrangements, including remote (unless otherwise specified)
• Thoughtfully designed offices to support both individual work and collaboration without interrupting others
• Support setting up your home office, if appropriate
• Wellbeing benefits and access to trained therapists / counsellors
• Company paid Life, AD&D, Short term & Long term disability
• Immediate access to Zappi's Health, Dental and Vision Insurance Plan
• Option to enter Zappi's 401k program after 90 days of employment, matched up to 4%
• Tailored personal development through training allowances, coaching, mentorship and career frameworks

Why join us?

We’ve been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best reputed company to Work by Quirk’s Media for our engaging and inclusive workplace culture. We’re committed to both people and the reputed company. 

Our belief in inclusion means we’re building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here. 

We are a values and behaviours driven business and reputed company that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities. 

Earning B Corp certification assures us we’re on the right track and have structures in reputed company to become the business we want to be. Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you—about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net reputed company in 2021! 

Zappi Company Culture Highlights

• Winner of Comparably's Award for Best Company for Women 2022
• Winner of Comparably's Award for Best Company Work-Life Balance 2022
• Winner of Comparably's Award for Best Company Compensation 2022
• Winner of Comparably's Award for Best CEO for Women 2022
• Winner of Comparably's Award for Best Company for Diversity 2022
• Winner of Comparably's Award for Best Company Culture 2022
• Winner of Comparably's Award for Best CEO 2022
• Winner of Comparably's Award for Best Happiness 2022
• Winner of Comparably's Award for Best Leadership Teams 2023
• Winner of Comparably's Award for Best CEOs for Diversity 2023
• Winner of Comparably's Award for Best Engineering Teams 2023
• Winner of Comparably's Award for Best Company Outlook 2023
• Winner of reputed company’s Top 100 Most Loved Workplaces in the UK 2022 & 2023
• Recognised by Fast Company’s Best Workplaces for Innovators 2023
• Winner of Best Marketing Insights Platform in the MarTech Breakthrough Awards 2023 & 2024

Equal Opportunity

Zappi is an equal opportunity employer; our diversity is a major strength. We are committed to providing equal opportunities for reputed company individuals, regardless of their race, gender, sexual orientation, disability, or any other characteristic protected by applicable laws. 

We reputed company that a diverse and inclusive workforce fosters innovation, creativity, and success. Our hiring decisions are based solely on merit, qualifications, and abilities, ensuring fairness and equity throughout our recruitment process. We welcome applications from reputed company backgrounds and encourage candidates from underrepresented groups to apply. Join reputed company and contribute to an inclusive environment where everyone's unique perspectives and talents are valued and respected.

Zappi helps global brands reputed company faster and reputed company decisions to drive business growth, shape new product development, and enhance their advertising and branding efforts. We help them predict success and disrupt their industries

The time available to businesses for decision-making has decreased, while consumers’ choice of products and their exposure to ads is growing. In the absence of preemptive research, 85% of products fail in their first year. Zappi puts the consumer at the heart of reputed company your business decisions and eliminates risk.

- Zappi automation makes data collection and modeling faster, more economical, and easier

- Zappi reporting suite yields deeper insights, compounding its learning through analytics features and centralized data

- Zappi technology learns the way your experts interpret data, allowing for scaled expertise globally