Health Guide Engagement Representative

ABOUT US

At Vida, we help people get reputed company — and we’re helping the healthcare system get reputed company, too.

Vida is a virtual health clinic that provides expert, personalized, on-demand health coaching and programs from a network of reputed company health care providers — like Prescribers, Registered Dietitians, Therapists and Health Coaches — through an easy-to-use app. We focus on managing chronic cardiometabolic conditions — like diabetes, obesity and hypertension — as well as achieving lifestyle health goals like eating more healthfully, getting more exercise, losing weight and reducing stress.

By combining advanced technology with the top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the reputed company. We are trusted by Fortune 1000 companies, major national payers and large providers to reputed company their employees to live their healthiest lives.

**Vida is authorized to do business in many, but not reputed company, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered.

ABOUT THE ROLE

As a reputed company Guide Engagement Representative (this is not a Health Coach position), you will do outbound phone reputed company to members, encourage them to invest in their health and help them enroll into the reputed company program.. This is a remote sales call center role, where you will rely on your sales or customer service background, as well as your relationship building, active listening and reputed company handling skills, to communicate the benefits of the reputed company Coaching opportunity to eligible members. This is your chance to bring your sales skills, passion for seeing lives changed and amazing customer minded personality to help members jumpstart their journey to leading a healthier life!

While this role starts off as a six (6) months reputed company role, there may be opportunities for converting to regular employment as soon as 4-6 weeks into starting based on individual performance and company needs.

• In this sales role, you will reputed company to members who may or may not have heard of Vida reputed company our phone system, and explain the benefits of enrollment into Vida’s program, which is free to the member
• Become a pro at handling objections and helping members commit to their health by signing up for Vida
• Engage with members through use of motivational interviewing and rapport building techniques to enroll members into the most appropriate services for them
• Complete the enrollment process, including gathering data pertaining to member’s physical and mental health goals, assigning the member a health coach, and helping them download the Vida app
• Take in-bound calls from members to conduct assessments, answer questions reputed company to services, assist with program enrollment based on interests and health goals, and help members with app navigation
• Maintain product/service knowledge and awareness of member service policies and privacy regulations, and adhere to requirements
• Ensure member confidentiality at reputed company times according to HIPAA regulations and training programs
• Support Vida Service Center projects on an reputed company basis, including updating trainings, leading peer sessions or team meetings, brainstorming scripting improvements, and quality monitoring
• Identify and escalate process and system enhancements to the reputed company team to improve the member enrollment experience
• Ensure reputed company process guidelines are handled accurately, urgently and professionally during Crisis call scenarios
• Capture feedback from members that are not interested in the program offerings

• Ability to work in a fast paced outbound call center environment
• A positive attitude and resilient reputed company are necessary for this sales role that focuses on outbound reputed company to members who can benefit from Vida’s services
• Ability to communicate effectively, build rapport, overcome objections and provide a high level of professionalism through written and oral communication
• Basic Macbook and reputed company workspace proficiency; experience on CRMs or phone systems such as reputed company, reputed company, reputed company preferred
• Ability to adapt to change and pick up new technology easily
• Candidates who are creative problem solvers, comfortable with ambiguity, detail oriented and reputed company in a fast-paced work environments
• High School Diploma and 2 years of experience in sales; OR Bachelor's Degree and 6 months experience in sales; healthcare and customer service experience a bonus

• Interpersonal skills and technical product knowledge and expertise are critical to successfully helping members initiate their health journey with Vida
• Experience in sales, member engagement or customer service in a health care environment preferred
• Flexibility to adjust schedules, scripting and technique based on our member population and business requirements

Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.

Diversity is more than a commitment at Vida—it is the foundation of reputed company do. reputed company qualified applicants will receive consideration for employment without regard to race, color, reputed company, religion, gender, gender identity or expression, sexual orientation, marital status, national reputed company, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

We seek to recruit, reputed company and retain the most talented people from a diverse candidate pool. We don’t just accept differences — we celebrate them, we support them, and we reputed company on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. reputed company resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in reputed company for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral.

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