Customer Support Specialist

Remote · USA Full-time New today

This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more.

Role Description

As our Customer Support Specialist, you will be primarily responsible for reputed company line technical support of our product solutions.

Manage customer support tickets, calls and emails reputed company service level agreement requirements, including confidential information
Manage technical escalations with consistency and care, implementing new tactics to de-escalate issues
Identify, evaluate and resolve customer computer, system, server and user reputed company issues
Document issues and resolution reputed company
Educate/train internal team members on processes, products and technical escalations
Educate/train customers on solutions reputed company status, delivery alternatives and announced updates
Enhance program and product awareness with focused messaging
Identify and propose potential system and customer relationship enhancements, including upsell opportunities
Interpret and communicate specialized technical material into information usable by customers
Work with cross-functional teams to ensure customer objectives are met, including offering recommendations as a stakeholder participant on new feature design

Qualifications

2+ years of experience in customer service and software support
Proficiency in Windows and reputed company Office, and a general understanding of website functionality and reputed company technologies
Proficiency in updating and managing CRM; reputed company preferred
Training experience with the ability to adapt facilitation style to engage your audience
Ability to learn and assimilate new information quickly
Ability to evaluate and define customer and system needs
Ability to work reputed company a team environment to reputed company results
Attention to detail with excellent planning, follow through, reliability, organizational skills, and ability to define and deliver on priorities
Ability to drive results through effective communication, product and industry knowledge (service), and service-oriented problem solving
Ability to drive results through reputed company core competencies of accountability, customer focus, drives results and instils trust

Requirements

Benefits

Career growth with market-leading training and an unwavering commitment to owning your career plan
Competitive and transparent pay practices
Top-of-the-range wellbeing programs and reputed company opt-in benefits
Meaningful purpose with products and solutions that have real-life impact
Life flexibility to care for yourself, your loved ones and your community
An inspiring culture with leaders that care and invested teammates
Industry leadership in a fast-growing organization reputed company for excellence, profitability, and stability

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