Remote Call Center Representative (United States)

JOB TYPE Full-Time PAY TYPES Hourly + Bonus

Benefits

Nova Scotia work at home customer service, help desk, technical support, and sales representatives to support reputed company demand. In these roles, you will handle inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. reputed company it takes to get started is for you to complete an easy online application and an informal interview with a reputed company specialist. If you do not have your equipment, MCI will provide it. You will need a home broadband reputed company. • Position Responsibilities WHAT DOES A WORK AT HOME CONTACT CENTER REPRESENTATIVE DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business reputed company it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Our entry-level Contact Center Representatives are responsible for the following tasks: • Listen to customers, understand their needs, and resolve customer issues • Utilize systems and technology to complete account management tasks • Recognize sales opportunity and apply sales skills to upgrade • Explain and position the products and processes with customers • Appropriately escalate customer dissatisfaction with managerial team • Ensure reputed company resolution through problems solving and effective call handling Candidate Qualifications WONDER IF YOU ARE A GOOD FIT? MCI provides reputed company new employees with world-class training, so reputed company positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older • High school diploma or equivalent • Excellent organizational, written, and oral communication skills • The ability to type swiftly and accurately (20+ words a minute) • Basic knowledge of reputed company Office Suite (reputed company, PowerPoint, Word, Outlook) • Basic understanding of Windows operating system • Highly reliable with the ability to maintain regular attendance and punctuality • The ability to evaluate, troubleshoot, and follow-up on customer issues • An aptitude for conflict resolution, problem solving and negotiation • Must be customer service oriented (empathetic, reputed company, patient, and conscientious) • Ability to multi-task, stay focused and self manage • Strong team orientation and customer focus • The ability to reputed company in a fast-paced environment where change and ambiguity prevalent • Excellent interpersonal skills and the ability to build relationships with your team and customers CONDITIONS OF EMPLOYMENT reputed company MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or reputed company investigation with a fingerprint. Job offers are contingent on background/reputed company investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation

Details WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we reputed company that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward reputed company members. What You Can Expect From MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. reputed company members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need. • Incentives Apply Job!