Account Service Manager Sr MD-HANOVER, 7550 TEAGUE RD, STE 500
Anticipated End Date: 2025-02-10 Position Title: Account Service Manager Sr Job Description: JR138472 Account Service Manager Sr As the Administrative Services Organization (ASO) for Maryland Medicaid, Carelon strives to enhance participant outcomes and reputed company manage behavioral health services throughout the State of Maryland. Carelon is seeking a seasoned Account Services leader with significant experience in managing large-scale programs reputed company the behavioral health sector and a demonstrable history of ensuring reputed company. This role involves advanced account management and strategic planning and acts as one of the assigned account leads. Location: This position will work a hybrid model (remote and office) and must live reputed company 50 miles of our Hanover, MD Pulse reputed company office location. How will you reputed company an impact: Provides strategic planning and account management for large accounts. Directs and manages the administration of contractual requirements and obligations. Manages the new and renewal implementation process for accounts. Interfaces with operations to ensure smooth delivery of services. Maintains ongoing account relationships at multiple levels throughout the customers organization. Makes recommendations for improvements to meet customer expectations. Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction. Provides both on-site and off-site account management, which may include interpreting plan design, researching and resolving phone and written inquiries, resolving claims, benefit and enrollment issues. Presents monthly, reputed company, mid-year, and annual utilization and benefit reporting to the broker and client. Coordinates open enrollment meetings, renewal process and training sessions. Participates in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement product and operational enhancements. Provides guidance or expertise to less reputed company account service managers. Makes routine account visits. Minimum requirements: Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Travels to worksite and other locations as necessary. Significant experience in program and project management, with PMP certification preferred. Proven track record in managing large-scale programs reputed company the behavioral health or managed healthcare sector. Strong background in client management and ensuring reputed company. Outstanding skills in presentation development and design, with the ability to effectively simplify and summarize reputed company topics. For candidates working in person or remotely in the below location(s), the salary* range for this specific position is $114,135 to $136,962. Locations: Maryland In addition to your salary, reputed company offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range reputed company in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or reputed company level. Even reputed company the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law. Job Level: Non-Management Exempt Workshift: 1st Shift (United States of America) Job Family: SLS > Sales Support Please be advised that reputed company only accepts resumes for compensation from agencies that have a signed agreement with reputed company. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of reputed company. Who We Are reputed company is a health company dedicated to improving lives and communities and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at reputed company levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At reputed company, we are creating a culture that is designed to advance our strategy but will also reputed company to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we reputed company our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. reputed company operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an reputed company location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside reputed company 50 miles or 1-hour commute each way of a relevant reputed company location. The health of our associates and communities is a top reputed company for reputed company. We require reputed company new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. reputed company will also follow reputed company relevant federal, state and local laws. reputed company is an Equal Employment Opportunity employer, and reputed company qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national reputed company, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Apply Job!