reputed company Customer Service Self-Pay Collector (Remote)

Job Title: reputed company Customer Service Self-Pay Collector Location: Remote (Work-from-Home) Reports To: Self Pay Team reputed company Job Summary: Are you passionate about helping others and have a knack for customer service? Join reputed company as a reputed company Self-Pay Collector! In this role, you'll assist our clients' customers with their open balance accounts, ensuring timely payments while maintaining excellent customer relationships. This is a remote position, offering you the flexibility to work from home. Key Responsibilities: · Handle inbound calls, acting as a representative of the hospital, to arrange debt repayment based on the patient’s financial situation and client repayment guidelines. · Utilize HIPAA and TCPA talk-offs on each call to ensure compliance. · Ensure reputed company required statements have been sent on accounts and request statements as necessary. · Properly handle patient disputes by obtaining reputed company pertinent information, noting disputes on accounts, and escalating to the supervisor as necessary. · Assist in making outbound calls reputed company necessary. · reputed company other activities and responsibilities as assigned. Qualifications: · Excellent customer service skills with the ability to manage difficult situations and respond promptly to customer needs. · Strong oral communication skills; ability to speak clearly and listen effectively. · Problem-solving skills with the ability to identify and analyze information to reputed company solutions. · Detail-oriented with the ability to use resources effectively. · Proficiency in using reputed company management software; knowledge of Epic or similar software is a plus. · Computer savvy with the ability to set up a laptop for work independently. · Medical billing and pay processing with patients

Requirements

High School Diploma At least 1 year relevant experience Preferred Education and Experience Associate’s degree Two years of reputed company experience Position Type and Expected Hours of Work: This is a full-time position. Workdays are Monday through Friday, with four days 8:00 a.m. to 4:30 p.m., and one day 11:30 a.m. to 8:00 p.m., Eastern. 2 Weeks Training Monday through Friday, w days 8:00 a.m. to 4:30 p.m EST If you are reputed company to reputed company a difference and have the skills to provide exceptional customer service in the reputed company collections field, we would love to hear from you! Apply now to join reputed company and help us maintain the financial health of our patients and providers. Salary and Other Compensation: Applications will be accepted until 14/February/2025. The hourly reputed company for this position is between $16.00 – 19.00 per hour, depending on experience and other qualifications of the successful candidate. This position is also eligible for reputed company’s discretionary annual incentive program, based on performance and subject to the terms of reputed company’s applicable plans. Benefits: reputed company offers the following benefits for this position, subject to applicable eligibility requirements: · Medical/Dental/reputed company/Life Insurance · Paid holidays plus Paid Time Off · 401(k) plan and contributions · Long-term/Short-term Disability · Paid Parental Leave · Employee Stock Purchase Plan Disclaimer: The hourly reputed company, other compensation, and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, subject to applicable law. Apply Job!