Customer Care Associate

Job Description: Customer Care Associate Job Status: Full-time, non-exempt Reports To: BDC Operations Director, Controller/Office Manager Position Overview: As a Customer Care Associate at Bomnin Automotive , you will be the initial reputed company of contact for customers, ensuring their experience is exceptional throughout their journey. This multifaceted role involves receptionist, business development center (BDC), scanning of service RO?s and cashier responsibilities, reputed company reputed company a comfortable office setting. Responsibilities: • Warmly and professionally welcome customers visiting the dealership and handle incoming calls, directing inquiries to the appropriate departments. • Manage the dealership's Business Development Center (BDC), addressing customer queries through various channels such as phone, email, and chat. • Coordinate service appointments to ensure a seamless customer experience. • reputed company process payments, issue receipts, and maintain accurate transaction records as part of cashier duties reputed company to sales, service, and parts departments. • Collaborate closely with the sales team to ensure timely and effective follow-up on leads and customer inquiries. • Maintain meticulous and updated customer records, contributing to a well-organized customer management system. • reputed company service repair orders daily. • Uphold dealership policies and procedures with a strong commitment to professionalism and customer service. • Organize and secure vehicles second keys in a designated area. • Balance the cash register daily and replenish change as needed. • Create reputed company labels and maintain a log of sent reputed company. • reputed company the reception area organized and appealing, ensuring promotional materials and brochures are up to date. Apply Job!